Cyprus Broadband Forum

Cyprus Broadband => ISP Reviews => Topic started by: Admin on April 19 2007 02:52AM



Title: PrimeTel Reviews
Post by: Admin on April 19 2007 02:52AM
If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using PrimeTel.

Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.

Don't forget to cast your vote with your rating for PrimeTel.


Title: Re: PrimeTel Reviews
Post by: inuser on May 14 2007 09:07AM
I have been connected to Primetel for a couple of months now and the service looks fine. I have to restart the modem every now and then but other than that all is fine. The internet speed is great, the channels are ok, I am not using the phone so much. for 25 pounds a month I think its a bargain.

I paid 50 cyp for installation myself but chose the 12 monthly payments of 4.16 cyp per month.

I had mivision in the past and all the wiring had been in place (I had to pay my electrician back then). I guess not including the wiring of your house is a common practice among all broadband providers. I wished they would wire all my house , I have 2 floors and 4 rooms with computers but i guess thats not possible.


Title: Re: PrimeTel Reviews
Post by: airy on October 03 2007 08:21AM
I have been using Primetel services for some months.  At the begining I was using Primetel as ISP but had lot of Interruptions in service and freezes on TV.  I was desperate with poor phone support and I have to visit their office in Nicosia to get their attention to the problem.  Unfortunately they couldnt find where is the problem.

After that I moved to SpiderNet and I can say SpiderNet/Primetel combination is great.  Combine the great services of telephone network/tv from primetel with the proffesional internet support from spidernet.


Title: Re: PrimeTel Reviews
Post by: untelepathic on January 20 2008 02:16PM
We installed PrimeTel/Netway at work about six months ago.

Pros:

In contrast to i-choice, the decisions of PrimeTel's network technicians seem to make sense. The modem they installed is made by Allied Telesis, a company known as a manufacturer of enterprise grade products. You connect to the network by establishing a PPPoE tunnel between your router and the modem, using a supplied username and password. That's all you need to do to get online - the whole process is simple and hassle free.

Service is also pretty good. We have had a couple of outages that lasted between 15 and 30 minutes, but I guess this is to be expected from a relatively "young" company trying to expand its network.

Speed is OK, though sometimes delivery of a packet might be delayed for some reason. This can make a web page appear "stuck" for several seconds from time to time. However, this seems to be a problem with Netway, not PrimeTel, since I'm having the same issue with i-choice at home.

Cons:

It took almost three weeks for them to come and install the modem. When asked about the delay, they blamed Cyta taking too much time transferring control of the phone line to them. Of course I can't say whether this is true or not.

My biggest "complain" to PrimeTel has to do with their prices. I understand that they have no competition over 2 Mbps but, still, 273.21 euro per month is way too much for an Internet connection, even if it is 8 Mbps.

The Bottom Line:

Though the network of PrimeTel is still not as stable as that of i-choice, it's stable enough. Equipment is much better, as is their network's speed and quality of service. Recommended.

Links:

Their modem (I think): http://www.alliedtelesis.com/products/detail.aspx?pid=256&lid=4


Title: Re: PrimeTel Reviews
Post by: constantinosavgoustides on March 12 2008 03:33PM
Guys I have to admit I am very happy to find a means to express my frustration with Primetel. I was a their customer for 14 months approximately.
During these 14 months they had to come to my house 3 times to tweak my modem to finally get it to download Primetv as it should. Before they fixed it, the image used to get stuck all the time, and I had to be changing channels to get it to work.
That my friends, was not the problem itself. The problem with primetel was their support. I was calling them for 2 months on that last time to get them to come and fix the tv signal. Finally when I met with one of their representatives at the state fair, I threatened to sue, and they came and fixed it the next day.

So anyway I became a Primetel customer as soon as they started offering their services around May 2006 so some trouble at the begining was expected.
What I didn't expect was 1 year later, when i was going to move apartment the fiasco that they put me through.

I had asked them to move the service to the new apartment. They said it would take two weeks. After THREE weeks they came over finally to install it at the new apartment. Then for the next FOUR weeks they were trying to get it to actually work, telling me every 3 days that in 3 days, it will work, in 3 days it will work , in 3 days it will work. Every time it DIDN'T work, they blaimed it on Cyta. After THREE weeks of waiting for them to move the service, and FOUR weeks after that to actually get it to work, I had to terminate the contract. (7 weeks for a phone line was unacceptable) I actually lost hundreds of pounds in the process.

My work involves supporting customers from my home over the internet in the form of email support and supporting my company's forums. You see my company sells a specialized software and I had to be doing support almost every night for our customers at the time. Every night I spent without internet, I lost money from overtime. In that 1 month of waiting for them to fix the problem, I lost around 500 Cyprus pounds worth of overtime.

When Primetel called me to try and convince me to stay with them, they said : "how about you dont' pay for that 1 month ?" . Now to me that was stupid because to me it was implied that I wouldn't have to pay for one one month since it their service that wasn't working for that 1 month and not my fault. They was their great proposal to keep me to stay with them. I suggested to them that if they want to keep me as a customer that they would have to do better than that. They didn't, so I terminated my contract with them.

Please have in mind that I called them 23 times within the period of 1 month enquiring about my issue. (I have names too if anyone wants to hear them) In the 23 times I called, they would always say something like " we are looking into it right now sir, I will call you back within a few minutes with an answer" . They called me back exactly ZERO times. The only time they called me was to stop me from terminating the contract with that ridiculous offer of 1 month (which their service wasn't working during the month anyway!)

After I went to their offices to paid off my balance, I asked for my deposit back, they wouldn't give it to me. So I had to pay them less than what I owed them because they wouldn't give me back the deposit. I paid them exactly 25 pounds less (although to be precise I should have I should have paid them 28.75 less because they made me pay vat for the deposit if I remember correctly!)

The "deposit/guarantee" fee at the begining of a primetel contract is supposed to be incase you terminate your contract before the end of 1 year. I terminated it after 14 months. For the next 5 months they were calling me every 3-4 weeks, asking for that 25 pounds deposit. They were claiming that I still owe them that money.

Bottom line is that I am still expecting them to sue me for those 25 pounds (thats how CHEAP they are), so I can sue them for all that money I lost during their ridiculous customer support period.

Now about their packages. At the moment they have a very very tempting package. It is the cheapest on the market and if I wasn't so bitter with their unacceptable customer support, I would consider it. Too bad that their support is so bad because their internet service (if you don't have the tv) was excellent. The speed was great and I never even had to restart the modem. So bottom line is if you think you are lucky enough to never have a problem and need their customer support department, AND you only need internet from them not TV, then go ahead and put Primetel. Good luck with that but don't say I didn't warn you...

C


Title: Re: PrimeTel Reviews
Post by: georget on March 15 2008 04:44PM
Is it true that there is a download limit in Primetel service?


Title: Re: PrimeTel Reviews
Post by: andreas on March 27 2008 09:14PM
from what i see yes. I 'm trying to find the passwords for AT-iMG634 in order to forward the ports but i can't find anything. Can anyone help;


Title: Re: PrimeTel Reviews
Post by: briancy on April 15 2008 08:04AM
I WAS TILL YESTERDAY SUBSRIBER OF PRIMETEL.THE MAIN RESON I STOP IS BECAUSE THEY DONT THINK THEIR SUBSCRIBERS THEY THINK ONLY HOW TO GET NEW CLIENTS FOR THEM.THEY DONT SEE WHAT ME LIKE A CLIENT WANT AND NEED. I WAS FACING SOMEPROBLEMS WITH THEIR PHONE AND TV BUT ONE OTHER REASON I STOP IT IS BECAUSE ONE OTHER PROVIDER COVER ME NOW CABLENET WICH THEY OFFER AMAZING INTERNET SPEEDS WHICH U CANT COMPARE IT.ALSO PRIMETEL WORKS WITH CYTA SO IS ONE WHOLE IN THE WATER AS WE SAID IN CYPRUS.


Title: Re: PrimeTel Reviews
Post by: jagman on July 17 2008 01:22PM
My girlfriend and I were customers of Primetel when they first arrived in Limassol, we lasted 2 months. Their internet was acceptable, and the TV was slightly better than greek TV but their service levels were atrocious. They just didnt want to know about any problems.

We went on holiday for 2 weeks, and when we came back there was a massive phone bill (Well £80, but thats not the point) on the itemised billing it clearly showed that people had been calling all over the world even though our house was empty and I never connected a telephone to the socket as I just wanted Internet.

Primtel did not want to know. Eventually, I went to their head office in Limassol, paid by bill, handed all the equipment back and cancelled the contract. Since then at periods of every 3 months, WITHOUT FAIL, I get a phone call from their offices in Nicosia, demmanding their equipment back and payment for the last 2 years!! Even though every time they have rung me I explain that I left that address 2 years ago and handed all their crappy equipment back to them.

The last phone call was yesterday, and I actually lost my rag with the girl, because he grasp of english was such that she couldnt understand that I had no equipment to hand back. She says "hand it back", I say "I Have already, 2 years ago", She says "oh, well when do you think you can hand it back in then?" OMG!!!

So be warned, Primetel are a bunch of cowboys and not only do they mess you around as a customer, they mess you around as an EX customer even more


Title: Re: PrimeTel Reviews
Post by: lou on August 17 2008 08:35AM
About the ports on the Primetel's modem:

All the ports from 1025 until 60000 are open and forwarded on the internal ip 192.168.2.10. (If you want you can call them on 133 and ask them to open the rest ports from 1-1024 also)

So just make sure that your pc has this ip, its better to set it manually:
IP Address:192.168.2.10
Subnet Mask:255.255.255.0
Default Gateway:192.168.2.1
DNS Servers:217.27.32.196 and 217.27.50.125

If you need more than one pcs to have open ports then you can put your own router after the modem with the ip 192.168.2.10 and then from your router forward again the ports to any ip that you need


Title: PRIMETEL SUCKS
Post by: yiannsicy84 on January 21 2009 05:47PM
Primetel sucks...
Read rule 10.2 from their terms and conditions documents https://www.primehome.com/Main/Main.aspx?id=425&lang=EN

10.2 The Company has the right to monitor and control the volume of data transmitted via the Interactive Services and/or the Internet Services. In the event of the client exceeding the usage allowances applicable to the provided Internet Services the Company reserves the right to reduce, suspend or terminate the Internet Services and /or the right to re-grade the Internet Services to a different speed and/or usage allowance at the appropriate charge.


So one day i get home from work and I find that my 2MB connection behaves like a dialup. I call them and they tell me that I exceeded their limits and I have a penalty. WTF? So I what if I downloaded a game or movie in 1 day?

I am sure that when I signed I asked the representative at the store if they have any limits and she told me "Definitely not"
(big mistake that i did not bother to read the terms).
<WARNING> Read the terms before you sign with them. <WARNING>


Title: Re: PrimeTel Reviews
Post by: Labarum on May 03 2009 04:19PM
I have had the opportunity to use a Primetel 2M connection for the past few weeks.

It is never as fast as my UK cable connection. At busy times the speed to London can be as low as 500K, or even less.

Primetel has been recruiting customers aggressively recently - can their infrastructure keep up?

Are links off island slow no matter what ISP or platform is used?

As the last poster has said usage can be limited, even if Primetel hide the fact. They should declare their shaping policy so customers can work within it. They should openly dclare their policy so the customer knows what he is buying, otherwise its like buying a pork chop at a fixed price without being told how big it is!

I guess other providers are no better.



Title: Re: PrimeTel Reviews
Post by: vikum22 on May 11 2009 05:53PM
Primetell now going to control of the custermar  bandwidth 
I have a 2 MB Broadband line with Primetll.
if i download something bigger than 500MB after few hours 2MB download speed going to 40kbs doan and  upload 150kbps i cant belive this , They are not maintain a minimum telecommunication regulation also "Quality of Service (QoS)"

I report every week few time to Primetell technical support but only answer is They are they going to report to technician... to resold this problem.. after 15Hour agin i can see the 2mb line , but if i download something , problem is repeat.

it's that mean they are control the custermer bandwith
It is illigle..


Title: Re: PrimeTel Reviews
Post by: efrem on May 12 2009 12:46PM
for fucks sake. not even cyta has those policies


Title: Re: PrimeTel Reviews
Post by: mm997 on June 11 2009 11:59AM
Compared to other services Primetel is the worst. The programs used to freeze all the time and you had to restart, technical support takes for ages. Avoid this service


Title: BE AWARE OF PRIMETEL
Post by: mm997 on June 12 2009 12:15PM
The rules and regulations cover the company in all aspects, but they do not care about the customer at all...
read the follow from theit terms and conditions
2.13      In case that the Customer requests that the provision of the Service be transferred to premises other than the Premises such transfer shall be at the discretion of the Company subject also to clause 2.4, and .....

We were their customers for severlas months and we had to move from the apartment. We notified them that we were moving and we needed the service to be transfered to our new home. They told us that the area was not covered from their service and we could keep the hardware cause soon they will offer the service to the area.
It was only after some months some guy called to pick up their equipment and we told him to call next week and come and pick it up. They never called up to arrange for a different time, instead we received a call by a lawyer that we had been sued for their equipment. Now we have to pay the remaining of the contract we made with them and the lawyers fees which are double. These guys have no respect for their clients, its just the color of money for them, and they will tell you they did their best, just work there, and its the company's policy. Well the company is made up of people and they showed how much they care for their customers
cheers


Title: Re: PrimeTel Reviews
Post by: efrem on June 16 2009 08:13AM
horrible news and unprofessional character once again from primetel. A friend of mine got messages on his mobile each end of the month and if he delays one or two days to pay they disconnect his connection and make his pay fees for reconnection. And that happens once every while because he can't  pay the fees in such a short notice


Title: Re: PrimeTel Reviews
Post by: e3eli3h on July 21 2009 08:01AM
I won't write about my experience with primetel as it angers me to no end when I think about it.

I'll just highly advise against it.

Take it from someone who works with all of them since before primetel came.


Title: Re: PrimeTel Reviews
Post by: v3r5u5 on August 05 2009 09:00AM
unfortunately there is no way to set up any kind of server if you are connected with primetel. their router asks for a username and a password and they have no clue what is going on. they even hang the phone up to me while trying to explain what the problem was. >:(

changing from primetel right away!


Title: Re: PrimeTel Reviews
Post by: constantinosm on August 29 2009 04:44AM
I have for 3 years now Primetel Triple play with out a single problem!
The last 2 years they moved me to another station near my home and offered me a second Prime TV box.I have great Telephone quality, fast and stable Internet, and amazing clear TV.Also i have the package with NOVA with out a satellite dish!

The price is good for Cyprus standards and i am waiting to give me a  higher internet connection.

How we managed all those years with out Primetel?!!!

     


Title: Re: PrimeTel Reviews
Post by: georget on August 29 2009 08:16AM
I have for 3 years now Primetel Triple play with out a single problem!
The last 2 years they moved me to another station near my home and offered me a second Prime TV box.I have great Telephone quality, fast and stable Internet, and amazing clear TV.Also i have the package with NOVA with out a satellite dish!

The price is good for Cyprus standards and i am waiting to give me a  higher internet connection.

How we managed all those years with out Primetel?!!!

     

Are you working for them?



I Am Just Kidding! :D ;D
Welcome to the Forum!


Title: Re: PrimeTel Reviews
Post by: constantinosm on August 29 2009 12:34PM
Thank u for your welcoming!
I am not working for them i am just a satisfied client!!!



Title: Re: PrimeTel Reviews
Post by: mariost on November 05 2009 11:36AM
The worst provider by far. And i've checked them all, believe me. The only one i havent test is netway, but now that they own it, thanks but no thanks.

line quality: 5/100
custome care: 0/100
honesty: 0/100

Mr. Stefanou, you've earned enough from us, i think its time to go back to selling your boose....


Title: Mafia InBusiness Awards 2009 place Primetell
Post by: vikum22 on December 14 2009 04:57PM
I am using prime tell for a years now, and I always have a Bad Experienced,
1. I have a 4Mbs Line but it never ever see this speed and it going down to very low speed , i call manytime to technicle support they said they are upgrading the network in these month and it will be slow...!
My question is Why I pay for 4mb and use less than 750kbs bandwidth ?

2. i know all other people have a same problem  but individual y they thing it's happen only for them ..!
so they keep silence ..... in this way

3. primetell still make a promotion for getting more subscribers, with free Offers LCD or Laptop , but real thing is they sign a Two year contract .... so ....

if subscriber have a problem with speed or someting else they cant  disconnect the line , if somebody need to do so have to pay two years monthly charges at one time about (1300Euro) so thats cool Mafia Business Idea , ha ha...

4. 06 November 2009 PrimeTel nominated for the InBusiness Awards 2009  they still growing mafia concept so all the people keep mouth shut!!! :-X

5 leggaly Cyprus telecomminication commition or Ministry of Consumers must take  Action to stop this kind of a bad behavirs in industry.

so they  must maintain at least minimum (QoS) Quality of Service......
   
PrimeTel nominated for the InBusiness Awards 2009 ;D ;D ;D
Mafia  ;D ;D


Title: Re: PrimeTel Reviews
Post by: efrem on December 17 2009 01:33PM
I thing the award should went to Cablenet.


Title: Re: PrimeTel Reviews
Post by: slog on January 02 2010 07:57AM
From January 1st 2010, PrimeTel will double it's internet speeds automatically with no additional charge. If for example your internet speed is at 300Kbps, it will be increased to 1Mbps, 750Kbps to 2Mbps, 1Mbps to 3Mbps, 2 Mbps to 4 Mbps and 4Mbps to 8Mbps, automatically and with no procedures!

Today is 2ed of January and speed hasn't changed. I still have 4 mb connection instead of promised 8mb and upstream is suppose to be 512 but here is only 256.
(http://www.speedtest.net/result/669382529.png) (http://www.speedtest.net)


Title: Re: PrimeTel Reviews
Post by: st3lios on January 02 2010 09:30AM
From January 1st 2010, PrimeTel will double it's internet speeds automatically with no additional charge. If for example your internet speed is at 300Kbps, it will be increased to 1Mbps, 750Kbps to 2Mbps, 1Mbps to 3Mbps, 2 Mbps to 4 Mbps and 4Mbps to 8Mbps, automatically and with no procedures!

Today is 2ed of January and speed hasn't changed. I still have 4 mb connection instead of promised 8mb and upstream is suppose to be 512 but here is only 256.

You are using DSL technology so distance is a limit.  Does your modem locks at a speed above 8Mbps so you can get 8Mbps internet service?
Only their Tech Support can tell you that. Call them.


Title: Re: PrimeTel Reviews
Post by: slog on January 02 2010 10:56AM
thanks for the respond.
will try


Title: Re: PrimeTel Reviews
Post by: dekyprio on January 10 2010 06:36AM
hey you guys of primtel..can some one post the ping to san francisco from speed test.or even better from ping test and post us the rateings.


Title: Re: PrimeTel Reviews
Post by: slog on January 13 2010 09:34AM
(http://www.pingtest.net/result/7738277.png) (http://www.pingtest.net)


Title: Re: PrimeTel Reviews
Post by: np on February 01 2010 08:32AM
After three 40-min long visits to their Nicosia HQ I managed to get a broadband internet contact with primetel. Having spend 10 years in UK and US, I would rate these guys with 3 out of 10 on customer service alone. If only they could spend some money on training their personnel, or hiring people with some skills, instead of their fancy advertising campaign they would have been far better. Why on earth it takes 15 working days, that's three weeks, to get a connection. Billing allover the place, hidden charges everywhere and lots of delays. They've even charged me a fee for printed billing whist I am getting my invoices by email.
I would avoid them if I could, but there's very little if any serious competition around. Sales persons are incredibly oblivious of the technology they use, argumentation ludicrous (just stand on the queue to hear what they are telling unsuspected customers who are not familiar with internet communications.

To sum it up, this is another example of the golden rule of the Cyprus market:
"NO COMPETITION => NO QUALITY OF SERVICE"
     


Title: Re: PrimeTel Reviews
Post by: slog on February 24 2010 04:08PM
upload speed is just ridiculous 40kb
(http://www.speedtest.net/result/727778853.png) (http://www.speedtest.net)


Title: Re: PrimeTel Reviews
Post by: slog on February 24 2010 05:29PM
upload speed jumping back n forth from 40kb to 500kb. nice


Title: Re: PrimeTel Reviews
Post by: drgood_ on April 03 2010 12:53AM
hello

i'm costumer of primetel 3 months the costumer service suck, they are to lyers, but the make me one big error i pay only $59 for 1mbps and i have almost 7mbps how it is possible i dont't know and i don't care but like this errors...


(http://www.speedtest.net/result/770039860.png) (http://www.speedtest.net)

 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D


Title: Re: PrimeTel Reviews
Post by: Stefan on June 29 2010 06:00PM
10% packet loss all day. they really gotta look into it or they will just start loosing their customers


Title: Re: PrimeTel Reviews
Post by: Stefan on June 30 2010 02:51PM
PrimeTel/Thunderworx NOC.
ping from noc.thunderworx.net to your web browser at 62.152.1.68 (cpe-169935.ip.primehome.com)
Please visit www.thunderworx.com for more information and online utilities.

To perform a ping from noc.thunderworx.net, enter the desired target host.domain (e.g. www.yahoo.com) or Internet address (e.g. 137.138.28.228) in the box below:
Enter target name or address: then push 'Enter' key.

PING 62.152.1.68 (62.152.1.68) from 217.27.32.200 : 56(84) bytes of data.
64 bytes from 62.152.1.68: icmp_seq=0 ttl=60 time=25.925 msec
64 bytes from 62.152.1.68: icmp_seq=1 ttl=60 time=60.253 msec
64 bytes from 62.152.1.68: icmp_seq=2 ttl=60 time=11.542 msec
64 bytes from 62.152.1.68: icmp_seq=3 ttl=60 time=10.369 msec
64 bytes from 62.152.1.68: icmp_seq=4 ttl=60 time=10.437 msec
64 bytes from 62.152.1.68: icmp_seq=5 ttl=60 time=25.162 msec
64 bytes from 62.152.1.68: icmp_seq=6 ttl=60 time=11.745 msec
64 bytes from 62.152.1.68: icmp_seq=7 ttl=60 time=23.722 msec
64 bytes from 62.152.1.68: icmp_seq=10 ttl=60 time=9.206 msec
64 bytes from 62.152.1.68: icmp_seq=11 ttl=60 time=9.341 msec
64 bytes from 62.152.1.68: icmp_seq=12 ttl=60 time=59.983 msec
64 bytes from 62.152.1.68: icmp_seq=13 ttl=60 time=9.679 msec
64 bytes from 62.152.1.68: icmp_seq=14 ttl=60 time=1.890 msec
64 bytes from 62.152.1.68: icmp_seq=15 ttl=60 time=25.270 msec
64 bytes from 62.152.1.68: icmp_seq=18 ttl=60 time=2.203 msec
64 bytes from 62.152.1.68: icmp_seq=19 ttl=60 time=8.698 msec
64 bytes from 62.152.1.68: icmp_seq=20 ttl=60 time=9.830 msec
64 bytes from 62.152.1.68: icmp_seq=21 ttl=60 time=11.417 msec
64 bytes from 62.152.1.68: icmp_seq=22 ttl=60 time=8.887 msec
64 bytes from 62.152.1.68: icmp_seq=23 ttl=60 time=12.452 msec

--- 62.152.1.68 ping statistics ---
24 packets transmitted, 20 packets received, 16% packet loss
round-trip min/avg/max/mdev = 1.890/17.400/60.253/15.776 ms


Title: Re: PrimeTel Reviews
Post by: alex1588 on July 01 2010 06:39AM
as i have read all the comments, i see that 99% of them are negative. of course people will have problems. i have primetel and i have no problems at all. i had cyta and i had to restart the modem all the time, i paid for 1mbps ang got maximum 600kbps. at primetel i pay for 2 mbps and never got lower than that! i believe that everyone says that primetel is not good because people only listen to negative comments. no one looks at the positive ones. of course people will have problems, there is no way u can have 30000+ clients and have all of them satisfied. I am just a satisfied customer telling my opinion about my provider. i think that more people are satisfied than dissatisfied but mostly dissatisfied people look for forums to tell their opinion!

thank you! :)


Title: Re: PrimeTel Reviews
Post by: panathas13 on October 04 2010 02:59PM
(http://www.speedtest.net/result/977761509.png)


Title: Re: PrimeTel Reviews
Post by: pissa on November 18 2010 07:19PM
akouse kanenas pote diplasiazoun tes taxitites k stin primetel?

Eimai kainourgios sindromitis k pragmatika entiposiastika apo tin eksipiretisi tous. Polla anoteri apo tis cablenet. H alithia einai efia apo cablenet epidi metakomisa alla an diplasiasei tes taxitites i primetel sintoma tote en tha to metanioswn pou afisa piso tin cablenet. An den tis diplasiasei sintoma omos tote en na exw metaniosei polla :/ Giati kalitera 10mbit me kaki eksipiretisi para 4mbit me kali eksipiretisi.

To kako exoun klidomeno router k en se afinoun oute SSID na allakseis oute to password tou Wi-Fi. Giati edialeksan na kamoun etsi prama en borw na skeftw. An exeis omos ena extra router diko sou to xrisimopias ekino k en exei provlima.


Title: Re: PrimeTel Reviews
Post by: georget on November 19 2010 07:00AM
Αφού τώρα εν να τις διπλασιάσει και η Cyta εν νομίζω να μην τον κάνει και η Primetel.


Title: Re: PrimeTel Reviews
Post by: koullis on November 19 2010 07:19AM
karterun tin cyta na dun je tis times je meta na kamun je tutoi


Title: Re: PrimeTel Reviews
Post by: pissa on November 19 2010 11:05PM
kopelia apistefto! afto tha pei antagonismos!
http://sigmalive.com/inbusiness/news/services/327941

Erxonte sintoma 100Mbits!!!!!!!


Title: Re: PrimeTel Reviews
Post by: falconcy on November 20 2010 06:25AM
It's not a question of the speed, more one of how much it will cost. 69 E's for 20Mbit from Cablenet, extrapolate that up and I'm guessing we're looking at a minimum of 250 E's for 100Mbit, who is going to pay that much?

Cyta has all the gear to deliver FTTH, yet thus far they haven't needed it as the existing infrastructure is more than adequate to deliver the current packages. The good thing is though that the "regulator" no longer has any excuses for throttling the bandwidth that Cyta can offer ;-)

Cyta should do what normally happens in Cyprus and say (with apologies to Richard Branson) "Screw it, let's do it" - sure, Primetel etc will cry foul, yet it is they and their cohorts in the "regulator" who are solely responsible for the higher prices and lower speeds we have to endure.


Title: Re: PrimeTel Reviews
Post by: pissa on November 20 2010 06:48AM
i don't believe they are going to be raising the prices. currently they have 2 - 4 - 8 mbits. What i see is that they'll be giving 30 - 50 - 100 mbits for the same price.

What you are saying about cyta is not really true. If cyta thought it would be feasible to provide FTTH they would have done it and the regulator wouldnt have stopped them. The reason obviously is that 3rd parties are allowed to use cyta's lines. They lease their copper lines now so they would have leased their fiber lines to the homes if such a thing happened. Why would the regulator stop such an activity?

Anyway does anyone know what technology primetel will be using? I believe we somehow skipped adsl2+ in cyprus.


Title: Re: PrimeTel Reviews
Post by: koullis on November 20 2010 08:55AM
i think cyta has a pilot program with ftth installed in archangelos...cyta cant do whatever they want cause regulator blocks them..cyta has to be the last provider to do upgrades on speeds/prices...first primetel and cablenet must introduce them to gain some customers to have competiton...as it was stated in the forum in other post EU will forced countries and therefore isps to introduced higher speeds and install 100mbps lines by the end of 2012 i think


Title: Re: PrimeTel Reviews
Post by: panathas13 on November 30 2010 09:22PM
hey guys have we got any news about the mega packetts ?


Title: Re: PrimeTel Reviews
Post by: pissa on December 06 2010 08:10PM
no, but I've heard KFC is having some new deals on their new mega buckets.

..just joking. I'm waiting for an announcement too. Probably 1st of Jan.


Title: Re: PrimeTel Reviews
Post by: pissa on December 16 2010 10:37PM
NEWS UPDATE guys!
Free double speeds. Seperate competitive prices for the VDSL2 service.

http://sigmalive.com/inbusiness/news/services/336413


Title: Re: PrimeTel Reviews
Post by: koullis on December 17 2010 06:15AM
monoi tus kamnun panairi...en oi monoi pou ta diafimizun prin na kamun tpt...opos ti sifonia me ti cyta gia tes mappes ediafimizan to je meta pou 3 eftomades efkalan anakinosi oti en esifonisan


Title: Re: PrimeTel Reviews
Post by: pissa on December 29 2010 05:58PM
dorean diples/triples taxitites apo 1 tou genari. Mexri 24mb.

http://sigmalive.com/inbusiness/news/it/340626


Title: Re: PrimeTel Reviews
Post by: pissa on December 29 2010 10:42PM
XAXAXAXAXAXA
twra ekatalava ti ekaman! osoi eixame 4mbit me tin "prosfora" tous primenet 39 euro ton mina aplos en na sinexisoume na exoume tin idia taxitita ke meta ton proto xrono pou ligei i prosfora. Ara pernoume aggouraki me ta idia lefta.
En na prepei na dosoume 20 euro parapano gia ta 8mbit. Dld 69 euro ton mina gia 8 mbit. Epelanan telia oi athropoi! Peripezoun mas me tropo!


Title: Re: PrimeTel Reviews
Post by: koullis on December 30 2010 06:25AM
molis ema8an tin anakinosi tis cytas ekaman ali toutoi...i cable je i prime enomisan oti en opios fkali tin pio gliori taxitita alla pou support tpt je ka8e lio provlimata


Title: Re: PrimeTel Reviews
Post by: surfer on December 30 2010 12:24PM
(http://i54.tinypic.com/11szcb9.jpg)

(http://i55.tinypic.com/snfodd.jpg)

So?? It seems Cablenet is by far the cheapest..


Title: Re: PrimeTel Reviews
Post by: surfer on December 30 2010 12:55PM
(http://i54.tinypic.com/11szcb9.jpg)

(http://i55.tinypic.com/snfodd.jpg)

So?? It seems Cablenet is by far the cheapest..
My conclusion is that PrimeTel is by far the cheapest ADSL2+ provider is Cyprus.  As for Cablenet i will be waiting to see how DOCSIS 3 will improve their bandwidths since so far they are just advertising bandwidth but not providing it.

http://www.cyprusbroadband.net/forum/isp-reviews/cablenet-reviews-t13.0.html;msg2143#msg2143


Title: Re: PrimeTel Reviews
Post by: Stefan on January 04 2011 11:14AM
I haven't noticed any changes in the internet speed. I use to have 8 mb and i still have around 10-12 mbit/ 512kbit. Where is promised 24mbps?  :(


Title: Re: PrimeTel Reviews
Post by: koullis on January 04 2011 03:08PM
maybe thats the max you can get from the 24mbps


Title: Re: PrimeTel Reviews
Post by: tomsweeney on January 19 2011 10:29PM
Dear Sir/madam.

I recently decided to join the world of the internet, I first looked at the ever increasing popular satellite connections but considered them somewhat insecure, I therefore settled on a fixed line connection.

On Friday 14th January 2011 I visited the Primetel offices in Paphos, what appeared to be just the right package was fully explained to me and I agreed to sign up with Primetel.

The usual request for my passport was made, this was handed over and the obligatory copy taken, I then offered to pay the required deposit using my Lakai Bank Debit Card and agreed to pay the monthly installments via a direct debit mandate at the above bank.

The assistant then requested that I return to the office with my title deeds in order that the connection could proceed, I asked if a Cypriot had to produce title deeds when requesting an internet connection only to be informed “NO THEY ARE CYPRIOTS”

I then pointed out that it was in fact a breach of European Law to treat me in a way different from the way a Cypriot would be treated, however the staff seemed totally unconcerned that they were breaking the law, probably safe in the knowledge that no such law would ever be enforced in Cyprus against a Cypriot.

At this point I cancelled my intended subscription to the Primetel network and left the premises, I have now made enquiries with a satellite ISP and will under know circumstances knowingly use any service provided by Primetel.

I would recommend all none Cypriots to boycott this company, the law may or may not be willing to take action but potential customers voting with there feet will no doubt pass a powerful message to this racist bigoted company and their employees, in particular due to the current economical climate of the Euro Zone.

               Tom Sweeney


Title: Re: PrimeTel Reviews
Post by: koullis on January 20 2011 07:08AM
similar thing happened to a friend of mine but with mtn because he had a british passport although he is cypriot,lives and works in cyprus , he was raised in cyprus they couldnt transfer his phone number to mtn...maybe its because these companies require a contract signed for at least 1/1.5 years i dont really know they dont want anyone foreigner to sign and then dissapear and not pay the money so they need additional info


Title: Re: PrimeTel Reviews
Post by: falconcy on January 20 2011 03:31PM
I had the same thing when trying to get a connection with Cyta. It's really kinda dumb as I've had a contract mobile phone with them for yonks. I had one of the old NMT900's and was amongst their first mobile subscribers. I ended up getting it sorted through the company I work for.


Title: Re: PrimeTel Reviews
Post by: mm4 on January 27 2011 07:14PM
I have been a subscriber to Primetel for 3 years and until recently found the service acceptable.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.


Title: Re: PrimeTel Reviews
Post by: t0p3a on January 27 2011 07:38PM
I have been a subscriber to Primetel for 3 years and until recently found the service acceptable.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.

+1 i have the same problem since so called "double speeds upgrade" everything seems so much slower than before the upgrade ,download,youtube i think they are throttling the http traffic allot soon you will see them throttling and the torrent traffic , I've also contacted primetel and they told me they will call me next day and send me a technician to check why my connection its so slow but they never called back ;) we need to boycott them


Title: Re: PrimeTel Reviews
Post by: pissa on January 29 2011 02:09PM
same here. their service has degraded a lot since the double speed increase. and the stupid part is that i didn't even get a double speed increase because 4 months ago the price for 4mbit was 39 (which was supposed to be double speed for a year). Now they say its just the case that i got double speed for ever at that price. So basically i got nothing. They already had these double speeds a long time ago for the new customers.


Title: Re: PrimeTel Reviews
Post by: acdc on January 30 2011 12:19PM
+1. Και εδώ τα ίδια. Μετά από την "αναβάθμιση" η σύνδεση μου έγινε χάλια. Στο youtube δεν μπορεις να δεις τιποτα, sorry αμα εχεις αρκετη υπομονη θα δεις το βιντεακι. Επισης το downloading συνηθως τωρα κυμαινεται απο 50-150 KB/sec, τσεκαρισμενο απο σελιδες της nvidia, intel κτλ.


Title: Re: PrimeTel Reviews
Post by: vikum22 on February 01 2011 06:55AM
they are play psycho mind game,
2011 they said they have a new standers of internet , 30mb ,50mb ,100mb , but all lie marketing game
if you ask about caverage they dont have coverage plan even 24MB ,
so what they make there are  customers fool.......

Like This matter Cyprus Telecommunication authority sleep ....
they have to enforce new regulation of Quality of Services for All broadband service providers,



Title: Re: PrimeTel Reviews
Post by: nite_man on April 07 2011 06:27AM
IMHO Primetel is the best Internet provider on Cyprus. I use it more then 4 years and don't have any unsolved problems. Also note that the line from your house/apartment comes to CYTA box and after that to Primetel one. So, Primetel cannot control CYTA's part. For example, CYTA needs 3-4 working days to just connect back the wire which was disconnected by its stupid stuff! And if it waas connected back wrongly it'll need another 3-4 days to fix it.

Only Cablenet probably can be compared with Primetel. But Cablenet coverage in Limassol is very bad. I'm not talking about CYTA because had very very bad experience with both quality of work of CYTA technicians and support. 


Title: Re: PrimeTel Reviews
Post by: kwacka on January 21 2012 12:45PM
Recently (one month) became a Primetel user.

I emailed their help desk for info regarding using their modem and connecting a wifi router to (access throughout house. I also asked about changing channel, using USB ports on their modem.

Sometime later I received a reply stating that "For security reasons we do not allow access to our customers on to our modem" (apparently I can't even change channel).

I'm also informed that all ports to one IP 192.168.2.10; which I can use for piggy-backing a router. Should I wish to do this they can turn off the wifi on their modem (I was told in a phone call that it would cost me €29-95 to turn it back on).