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february 21 2018 02:32am

PRIMETEL REVIEWS

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Question: Your rating for PrimeTel
1 Star - Avoid - 15 (50%)
2 Stars - Not Recommended - 4 (13.3%)
3 Stars - Okay - 0 (0%)
4 Stars - Good - 3 (10%)
5 Stars - Excellent - 8 (26.7%)
Total Voters: 28

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Topic: PrimeTel Reviews  (Read 82387 times)
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np
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« Reply #30 on: February 01 2010 08:32AM »

After three 40-min long visits to their Nicosia HQ I managed to get a broadband internet contact with primetel. Having spend 10 years in UK and US, I would rate these guys with 3 out of 10 on customer service alone. If only they could spend some money on training their personnel, or hiring people with some skills, instead of their fancy advertising campaign they would have been far better. Why on earth it takes 15 working days, that's three weeks, to get a connection. Billing allover the place, hidden charges everywhere and lots of delays. They've even charged me a fee for printed billing whist I am getting my invoices by email.
I would avoid them if I could, but there's very little if any serious competition around. Sales persons are incredibly oblivious of the technology they use, argumentation ludicrous (just stand on the queue to hear what they are telling unsuspected customers who are not familiar with internet communications.

To sum it up, this is another example of the golden rule of the Cyprus market:
"NO COMPETITION => NO QUALITY OF SERVICE"
     
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slog
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« Reply #31 on: February 24 2010 04:08PM »

upload speed is just ridiculous 40kb
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slog
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« Reply #32 on: February 24 2010 05:29PM »

upload speed jumping back n forth from 40kb to 500kb. nice
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drgood_
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« Reply #33 on: April 03 2010 12:53AM »

hello

i'm costumer of primetel 3 months the costumer service suck, they are to lyers, but the make me one big error i pay only $59 for 1mbps and i have almost 7mbps how it is possible i dont't know and i don't care but like this errors...




 Grin Grin Grin Grin Grin Grin Grin Grin Grin Grin
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Stefan
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« Reply #34 on: June 29 2010 06:00PM »

10% packet loss all day. they really gotta look into it or they will just start loosing their customers
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Stefan
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« Reply #35 on: June 30 2010 02:51PM »

PrimeTel/Thunderworx NOC.
ping from noc.thunderworx.net to your web browser at 62.152.1.68 (cpe-169935.ip.primehome.com)
Please visit www.thunderworx.com for more information and online utilities.

To perform a ping from noc.thunderworx.net, enter the desired target host.domain (e.g. www.yahoo.com) or Internet address (e.g. 137.138.28.228) in the box below:
Enter target name or address: then push 'Enter' key.

PING 62.152.1.68 (62.152.1.68) from 217.27.32.200 : 56(84) bytes of data.
64 bytes from 62.152.1.68: icmp_seq=0 ttl=60 time=25.925 msec
64 bytes from 62.152.1.68: icmp_seq=1 ttl=60 time=60.253 msec
64 bytes from 62.152.1.68: icmp_seq=2 ttl=60 time=11.542 msec
64 bytes from 62.152.1.68: icmp_seq=3 ttl=60 time=10.369 msec
64 bytes from 62.152.1.68: icmp_seq=4 ttl=60 time=10.437 msec
64 bytes from 62.152.1.68: icmp_seq=5 ttl=60 time=25.162 msec
64 bytes from 62.152.1.68: icmp_seq=6 ttl=60 time=11.745 msec
64 bytes from 62.152.1.68: icmp_seq=7 ttl=60 time=23.722 msec
64 bytes from 62.152.1.68: icmp_seq=10 ttl=60 time=9.206 msec
64 bytes from 62.152.1.68: icmp_seq=11 ttl=60 time=9.341 msec
64 bytes from 62.152.1.68: icmp_seq=12 ttl=60 time=59.983 msec
64 bytes from 62.152.1.68: icmp_seq=13 ttl=60 time=9.679 msec
64 bytes from 62.152.1.68: icmp_seq=14 ttl=60 time=1.890 msec
64 bytes from 62.152.1.68: icmp_seq=15 ttl=60 time=25.270 msec
64 bytes from 62.152.1.68: icmp_seq=18 ttl=60 time=2.203 msec
64 bytes from 62.152.1.68: icmp_seq=19 ttl=60 time=8.698 msec
64 bytes from 62.152.1.68: icmp_seq=20 ttl=60 time=9.830 msec
64 bytes from 62.152.1.68: icmp_seq=21 ttl=60 time=11.417 msec
64 bytes from 62.152.1.68: icmp_seq=22 ttl=60 time=8.887 msec
64 bytes from 62.152.1.68: icmp_seq=23 ttl=60 time=12.452 msec

--- 62.152.1.68 ping statistics ---
24 packets transmitted, 20 packets received, 16% packet loss
round-trip min/avg/max/mdev = 1.890/17.400/60.253/15.776 ms
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alex1588
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« Reply #36 on: July 01 2010 06:39AM »

as i have read all the comments, i see that 99% of them are negative. of course people will have problems. i have primetel and i have no problems at all. i had cyta and i had to restart the modem all the time, i paid for 1mbps ang got maximum 600kbps. at primetel i pay for 2 mbps and never got lower than that! i believe that everyone says that primetel is not good because people only listen to negative comments. no one looks at the positive ones. of course people will have problems, there is no way u can have 30000+ clients and have all of them satisfied. I am just a satisfied customer telling my opinion about my provider. i think that more people are satisfied than dissatisfied but mostly dissatisfied people look for forums to tell their opinion!

thank you! Smiley
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panathas13
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« Reply #37 on: October 04 2010 02:59PM »

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pissa
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« Reply #38 on: November 18 2010 07:19PM »

akouse kanenas pote diplasiazoun tes taxitites k stin primetel?

Eimai kainourgios sindromitis k pragmatika entiposiastika apo tin eksipiretisi tous. Polla anoteri apo tis cablenet. H alithia einai efia apo cablenet epidi metakomisa alla an diplasiasei tes taxitites i primetel sintoma tote en tha to metanioswn pou afisa piso tin cablenet. An den tis diplasiasei sintoma omos tote en na exw metaniosei polla :/ Giati kalitera 10mbit me kaki eksipiretisi para 4mbit me kali eksipiretisi.

To kako exoun klidomeno router k en se afinoun oute SSID na allakseis oute to password tou Wi-Fi. Giati edialeksan na kamoun etsi prama en borw na skeftw. An exeis omos ena extra router diko sou to xrisimopias ekino k en exei provlima.
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georget
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« Reply #39 on: November 19 2010 07:00AM »

Αφού τώρα εν να τις διπλασιάσει και η Cyta εν νομίζω να μην τον κάνει και η Primetel.
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koullis
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« Reply #40 on: November 19 2010 07:19AM »

karterun tin cyta na dun je tis times je meta na kamun je tutoi
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pissa
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« Reply #41 on: November 19 2010 11:05PM »

kopelia apistefto! afto tha pei antagonismos!
http://sigmalive.com/inbusiness/news/services/327941

Erxonte sintoma 100Mbits!!!!!!!
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falconcy
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« Reply #42 on: November 20 2010 06:25AM »

It's not a question of the speed, more one of how much it will cost. 69 E's for 20Mbit from Cablenet, extrapolate that up and I'm guessing we're looking at a minimum of 250 E's for 100Mbit, who is going to pay that much?

Cyta has all the gear to deliver FTTH, yet thus far they haven't needed it as the existing infrastructure is more than adequate to deliver the current packages. The good thing is though that the "regulator" no longer has any excuses for throttling the bandwidth that Cyta can offer ;-)

Cyta should do what normally happens in Cyprus and say (with apologies to Richard Branson) "Screw it, let's do it" - sure, Primetel etc will cry foul, yet it is they and their cohorts in the "regulator" who are solely responsible for the higher prices and lower speeds we have to endure.
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pissa
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« Reply #43 on: November 20 2010 06:48AM »

i don't believe they are going to be raising the prices. currently they have 2 - 4 - 8 mbits. What i see is that they'll be giving 30 - 50 - 100 mbits for the same price.

What you are saying about cyta is not really true. If cyta thought it would be feasible to provide FTTH they would have done it and the regulator wouldnt have stopped them. The reason obviously is that 3rd parties are allowed to use cyta's lines. They lease their copper lines now so they would have leased their fiber lines to the homes if such a thing happened. Why would the regulator stop such an activity?

Anyway does anyone know what technology primetel will be using? I believe we somehow skipped adsl2+ in cyprus.
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koullis
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« Reply #44 on: November 20 2010 08:55AM »

i think cyta has a pilot program with ftth installed in archangelos...cyta cant do whatever they want cause regulator blocks them..cyta has to be the last provider to do upgrades on speeds/prices...first primetel and cablenet must introduce them to gain some customers to have competiton...as it was stated in the forum in other post EU will forced countries and therefore isps to introduced higher speeds and install 100mbps lines by the end of 2012 i think
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