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barney99
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« Reply #255 on: September 07 2010 08:01am » |
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Good Job Washer I'll do that.
I also called them last night and they told me that its going to be fixed until the end of the month!!!
Its slowly restoring they said but is going to be fully restored until the end of the month!!
I asked for a refund but didnt get an answer.
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DelBoyM
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« Reply #256 on: September 07 2010 10:37am » |
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Just to say when I got home yesterday the internet was very good, and today it is now excellent! Speed test to London of 6.1Mbps on a 6Mbps package. Superb!
As per the comment above,when they are good, they are good (the cheapest and fastest package out there), but when they are bad they are bad. Terrible customer service and tech support not worthy of the description "tech".
Anyway, I am happy for now, but will ask for a 8 day refund, probably after I receive my next bill to see if they credit it anyway, ever the optimist!!! Can't be bothered to be stuck in another call queue, not today anyway. But they cannot charge me for a service they have not provided....
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DelBoyM
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« Reply #257 on: September 07 2010 10:42am » |
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By the way, re below, what does that mean, "fixed to the end of the month??" On 1 October I get no service again??? Surely they can not mean that?  Does anybody know what the actual problem was? Good Job Washer I'll do that.
I also called them last night and they told me that its going to be fixed until the end of the month!!!
Its slowly restoring they said but is going to be fully restored until the end of the month!!
I asked for a refund but didnt get an answer.
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washor
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« Reply #258 on: September 07 2010 11:42am » |
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in Larnaca nothing fixed in which city is fixed?
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pissa
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« Reply #259 on: September 07 2010 01:09pm » |
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Nicosia is ok now. not getting the 10mbits I used to but more like 5 which shows they are getting somewhere. This won't be a case of 3 months a la last year as some of you say.
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demetrisk
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« Reply #260 on: September 07 2010 02:19pm » |
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ill post this message in english so everyone will be able to read about whats going on. About 2 weeks ago their server in UK(london) was brought down. By who and why i dont know. Thats why when you traceroute to a uk site it says 'unknown host' as it used to say cablenet.uk. Now it looks like they are buying bandwidth from elsewhere but that will take time and it wont happend to all of us the same time but divided to the following months. Now i called them and ask for a refund as my contract says 10M and not upto10mb. they said the company will decide till the end of the month about that and that they have a 'special surprise' for their users but they dont say what. If you ask me special surprise my ass.
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kleo
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« Reply #261 on: September 07 2010 02:34pm » |
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pira afto to email meta apo parapono pou tous ekana.
Αγαπητέ συνδρομητή,
Θα θέλαμε να σας ευχαριστήσουμε για το τηλεφώνημά/ηλεκτρονικό μήνυμα/επίσκεψη σας σχετικά με την απόδοση της ταχύτητας σας στο διαδίκτυο.
Λόγω αυξημένης ζήτησης χρήσης του διαδικτύου, οι συνδρομητές μας μπορεί να αντιμετωπίσουν μείωση στην ταχύτητα πρόσβασης στο διαδίκτυο κατά τη διάρκεια της ώρας αιχμής. Υπό συνθήκες υψηλής διαδικτυακής συμφόρησης, η χωρητικότητα κατανέμεται, σύμφωνα με τον δείκτη κατανομής της παρεχόμενης υπηρεσίας, 50:1 για οικιακά πακέτα και 10:1 για τα επιχειρηματικά πακέτα.
Η Cablenet έχει θέσει σε δράση μια σειρά διορθωτικών μέτρων η οποία θα ελαχιστοποιήσει την ανάγκη εφαρμογής των εν λόγω αυστηρών περιορισμών στο μέλλον. Τα μέτρα που λαμβάνονται θα εφαρμοστούν σταδιακά και η διαδικασία αναμένεται να ολοκληρωθεί μέχρι το τέλος του μήνα.
Απολογούμαστε για την ταλαιπωρία.
Diladi me liga logia den tha epidiorthosoun tipota. Akou eki en ora exmis 50:1. tha pernoume 1 mbps sto telos tou mina (piou mina den ipan) .
Pame piso stin primetel.
Ipopsin pedia. ego telos tou mina tha tous pliroso to 1/250 tou logariasmou mou + ta tilefonimata ke as pame dikastirio.
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washor
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« Reply #262 on: September 07 2010 02:55pm » |
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ill post this message in english so everyone will be able to read about whats going on. About 2 weeks ago their server in UK(london) was brought down. By who and why i dont know. Thats why when you traceroute to a uk site it says 'unknown host' as it used to say cablenet.uk. Now it looks like they are buying bandwidth from elsewhere but that will take time and it wont happend to all of us the same time but divided to the following months. Now i called them and ask for a refund as my contract says 10M and not upto10mb. they said the company will decide till the end of the month about that and that they have a 'special surprise' for their users but they dont say what. If you ask me special surprise my ass.
akoue polla pistefke lia |
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washor
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« Reply #263 on: September 07 2010 02:58pm » |
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The only TRUTH is that they don't have INTERNATIONAL bandwidth.
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« Last Edit: September 07 2010 03:00pm by washor »
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larnax
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« Reply #264 on: September 08 2010 04:30am » |
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Fixed by the end of the month, pleasant surprise awaits customers,.... Sounds too good to be true! May I remind you though the pleasant surprise we all got when we suddenly got an upgrade from 2Mb to 5Mb. I remember I actually called them up to ask if there has been a mistake because I wasn't going to pay for the additional Mb  If they mean this kind of surprise, then, by all means, I could forget their messing up once more and stay on board. After all, they owe us some kind of compensation for a service paid but not delivered  . |
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georget
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« Reply #265 on: September 08 2010 05:04am » |
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Απεγκλωβισμό ζητά η cytaΑπό τον Απρίλιο ζήτησε άδεια να προσφέρει ίντερνετ με διπλάσια ταχύτητα στην ίδια τιμή και δεν της το επέτρεψαν. Οι ανταγωνιστές της, όμως, αφέθηκαν να προσφέρουν μεγαλύτερες ταχύτητες Τη δυσμενή θέση στην οποία έχει περιέλθει τα τελευταία χρόνια η cyta, ως ημικρατικός οργανισμός που ανταγωνίζεται έντονα ιδιωτικές εταιρείες, παρουσίασε χθες ενώπιον της επ. Ελέγχου της Βουλής ο πρόεδρος του δ.σ. του οργανισμού, Στάθης Κιττής. Όπως κατήγγειλε μάλιστα, από τον περασμένο Απρίλιο η cyta έχει ζητήσει από το γραφείο του επίτροπου Ρυθμίσεως Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων την έγκριση αιτήματός της να διπλασιάσει τις ταχύτητες διαδικτύου που παρέχει στους πελάτες της, διατηρώντας τα υφιστάμενα τέλη, χωρίς ακόμη να λάβει απάντηση. Κατά το ίδιο διάστημα όμως, οι ανταγωνιστές της προβαίνουν άμεσα σε τέτοιες ρυθμίσεις (αύξηση ταχύτητας), δημιουργώντας αρνητικά για τη cyta δεδομένα στην αγορά. http://www.cyprusbroadband.net/forum/general-broadband-discussion/913960949947954955969946953963956972-950951964940-951-cyta-t231.0.html;new
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washor
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« Reply #266 on: September 08 2010 05:12am » |
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ama figei i cyta apo i-choice,netrunner kai ferei optiki tote to sizitame den paw pisw stin cyta pou na mou pleroneis tin sindromi esi o idios |
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washor
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« Reply #268 on: September 08 2010 06:28am » |
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optiki den idame omos to ksanaleo o monos topos pou exei valei optiki i cyta ine o arxagelos sth lefkosia kai gia kapio logo stamatisan makari na feroun fiber to the home |
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washor
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« Reply #269 on: September 08 2010 07:18am » |
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kitaksete poso kostizei tis cablenet dld hybrid fiber coaxial kai tou fiber to the home.
HFC:
Technical Supervision
$ 42.03
Service Trouble Truck Rolls
$ 226.15
Plant Maintenance Truck Rolls
$ 235.50
Material Inventory
$ 49.64
Electric Utility Bills
$ 446.81
Power Supply Battery Replacement
$ 43.49
Power Supply Repairs
$ 1.77
RF Line Equipment Repairs
$ 35.46
Vehicle Accident Loss
$ 8.80
Worker Injury Loss
$ 5.01
Emergency Cable Repair
$ 8.51
Total Annual Operating Expense per Plant Mile
$ 1,103.17
FTTH:
Technical Supervision
$ 0
Service Trouble Truck Rolls
$ 0
Plant Maintenance Truck Rolls
$ 0
Electric Utility Bills
$ 0
Power Supply Battery Replacement
$ 0
Power Supply Repairs
$ 0
RF Line Equipment Repairs
$ 0
Vehicle Accident Loss
$ 0
Worker Injury Loss
$ 0
Emergency Cable Repair
$ 85.11
Total Annual Operating Expense per Plant Mile
$ 85.11
Fiber for ever!!!!!!!
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