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[t0p3a]

I have been a subscriber to Primetel for 3 years and until recently found the service acceptable.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.

+1 i have the same problem since so called "double speeds upgrade" everything seems so much slower than before the upgrade ,download,youtube i think they are throttling the http traffic allot soon you will see them throttling and the torrent traffic , I've also contacted primetel and they told me they will call me next day and send me a technician to check why my connection its so slow but they never called back we need to boycott them

[acdc]

+1. Και εδώ τα ίδια. Μετά από την "αναβάθμιση" η σύνδεση μου έγινε χάλια. Στο youtube δεν μπορεις να δεις τιποτα, sorry αμα εχεις αρκετη υπομονη θα δεις το βιντεακι. Επισης το downloading συνηθως τωρα κυμαινεται απο 50-150 KB/sec, τσεκαρισμενο απο σελιδες της nvidia, intel κτλ.

[nite_man]

IMHO Primetel is the best Internet provider on Cyprus. I use it more then 4 years and don't have any unsolved problems. Also note that the line from your house/apartment comes to CYTA box and after that to Primetel one. So, Primetel cannot control CYTA's part. For example, CYTA needs 3-4 working days to just connect back the wire which was disconnected by its stupid stuff! And if it waas connected back wrongly it'll need another 3-4 days to fix it.

Only Cablenet probably can be compared with Primetel. But Cablenet coverage in Limassol is very bad. I'm not talking about CYTA because had very very bad experience with both quality of work of CYTA technicians and support.