PrimeTel ADSL

company:PrimeTel Ltd
support phone:133
user rating:

PrimeTel is a relatively new player in the telecommunications sector of Cyprus. It is currently the main competitor of the semi-state owned CYTA.

PrimeTel platform coverage

Primetel has partnered with Electricity Authority of Cyprus (EAC) to create a fiber optic network that is currently utilized by their ADSL2+ platform. At the moment the PrimeTel platform coverage is limited to the urban centers and a few suburban areas. To find out whether your establishment is covered by PrimeTel you can enter your telephone number in a form at the PtimeTel website or you can call PrimeTel at the phone number 133.

PrimeTel "triple play" services and ISPs

Unlike the DSL Access (i-choice) platform where the user subscribes to the platform, to the ISP, to Digital TV and for a phone line separately, in the case of the PrimeTel platform all of the above services are bought and paid to the ISP with a single monthly bill. PrimeTel has its own ISP but other independent ISPs utilize the Primetel platform as well.

PrimeTel ISP

The table below lists the ADSL packages offered by PrimeTel. The costs indicated below are all inclusive and include the rental of the phone line(s), the fee for the PrimeTel platform as well as the fee for the ISP.

PrimeTel packages overview
Package Name Max Speed Down/Up Prime TV Deposit Monthly Fee
PrimeHome 2 2Mbps / 512Kbps yes €42,71 49
PrimeHome 4 4Mbps / 512Kbps yes €42,71 55
PrimeHome 6 6Mbps / 768Kbps yes €42,71 60
PrimeHome 8 8Mbps / 768Kbps yes €42,71 69
PrimeHome 24 24Mbps / 768Kbps yes €42,71 84
PrimeNet 4 4Mbps / 512Kbps no €42,71 39
PrimeNet 6 6Mbps / 768Kbps no €42,71 49
PrimeNet 8 8Mbps / 768Kbps no €42,71 €59
PrimeNet 24 24Mbps / 768Kbps no €42,71 74

The PrimeHome and PrimeNet packages come with free WiFi.

Static IP option - €1.97 Οne off payment - €5.75 / Month

Telephone line - €100.21 Οne off payment (only if you do not already have a phone line)

PrimeTV (Digital TV)

A Digital TV option which includes most local and several international channels as well as a games is available on the PrimeTel platform. Video on Demand and Premium Channels are also available at extra cost.

Pros and Cons of the PrimeTel platform


  • Only one bill to pay
  • High Speeds


  • A yearly contract with PrimeTel is required
  • Not very wide coverage
  • If you already have a CYTA phone line you will need to switch to PrimeTel which can take a couple of weeks


If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using PrimeTel.

Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.

Don't forget to cast your vote with your rating for PrimeTel.

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User Rating: 2.68 out of 5 after 28 votes

review page: 1 ... 5 6 [7]

reviewer: pissa

same here. their service has degraded a lot since the double speed increase. and the stupid part is that i didn't even get a double speed increase because 4 months ago the price for 4mbit was 39 (which was supposed to be double speed for a year). Now they say its just the case that i got double speed for ever at that price. So basically i got nothing. They already had these double speeds a long time ago for the new customers.



+1. Και εδώ τα ίδια. Μετά από την "αναβάθμιση" η σύνδεση μου έγινε χάλια. Στο youtube δεν μπορεις να δεις τιποτα, sorry αμα εχεις αρκετη υπομονη θα δεις το βιντεακι. Επισης το downloading συνηθως τωρα κυμαινεται απο 50-150 KB/sec, τσεκαρισμενο απο σελιδες της nvidia, intel κτλ.


reviewer: vikum22

they are play psycho mind game,
2011 they said they have a new standers of internet , 30mb ,50mb ,100mb , but all lie marketing game
if you ask about caverage they dont have coverage plan even 24MB ,
so what they make there are  customers fool.......

Like This matter Cyprus Telecommunication authority sleep ....
they have to enforce new regulation of Quality of Services for All broadband service providers,


reviewer: nite_man

IMHO Primetel is the best Internet provider on Cyprus. I use it more then 4 years and don't have any unsolved problems. Also note that the line from your house/apartment comes to CYTA box and after that to Primetel one. So, Primetel cannot control CYTA's part. For example, CYTA needs 3-4 working days to just connect back the wire which was disconnected by its stupid stuff! And if it waas connected back wrongly it'll need another 3-4 days to fix it.

Only Cablenet probably can be compared with Primetel. But Cablenet coverage in Limassol is very bad. I'm not talking about CYTA because had very very bad experience with both quality of work of CYTA technicians and support. 


reviewer: kwacka

Recently (one month) became a Primetel user.

I emailed their help desk for info regarding using their modem and connecting a wifi router to (access throughout house. I also asked about changing channel, using USB ports on their modem.

Sometime later I received a reply stating that "For security reasons we do not allow access to our customers on to our modem" (apparently I can't even change channel).

I'm also informed that all ports to one IP; which I can use for piggy-backing a router. Should I wish to do this they can turn off the wifi on their modem (I was told in a phone call that it would cost me 29-95 to turn it back on).


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