BROADBAND PLATFORM

DSL Access (i-choice) ADSL Platform

company:CYTA
website:www.i-choice.cyta.com.cy
support email:ichoice@cyta.com.cy
support phone:132
user rating:
 
DSL ACCESS (I-CHOICE)

Note: I-choice is now renamed to DSL Access

The Cyprus Telecommunications Authority (CYTA) is the main telecom carrier in Cyprus, owned partly by the government, and until recently it had a monopoly of this sector.

I-choice, recently renamed to DSL Access, is an ADSL Platform only. You will also need to buy a connection package from an Internet Service Provider.

i-choice Coverage

CYTA owns most of the telecom infrastructure in Cyprus and its ADSL service has the widest coverage. If you live in a rural area then i-choice is the only ADSL platform that might be available. To find out if i-choice is available in your area visit the i-choice coverage map and enter your telephone number in the input box at the lower left corner of the page. If you do not have a fixed phone yet, you can select your district in the map to see if your area is listed. Note: The above mentioned website will tell you whether the telephone exchange of your area is quipped with the necessary ADSL technology. This doesn't necessarily mean that ADSL will be available to you since this depends on other factors, such as the distance of your home from the telephone exchange and the quality of your telephone line.

i-choice products

For the i-choice platform there is a one time installation fee and a monthly rental fee. The installation can be done by CYTA or, in the case of home users, you may do a self installation by obtaining the necessary equipment and an installation guide from one of the cytashops available in all districts.

I-CHOICE PRODUCTS
Products Installation by CYTA Self Installation Monthly Rental Speed Downstream Speed Upstream
Home512 78.59 39.30 8.60 512kbps 256kbps
Home1000 78.59 39.30 12.10 1Μbps 384kbps
Home2000 €78.59 €39.30 €15.64 2Mbps 512kbps
Home3000 78.59 39.30 20.13 3Mbps 512kbps
Home4000 €78.59 €39.30 €25.30 4Μbps 512kbps
Home8000 €78.59 €39.30 €29.90 8Μbps 768kbps
Home12000 78.59 39.30 33.30 12Μbps 768kbps
Office2000 78.59 - 34.50 2Mbps 768kbps
Office4000 €78.59 - €40.25 4Mbps 768kbps
Office8000 €78.59 - €57.50 8Mbps 1Μbps
Office12000 €78.59 - 80.50 12Mbps 1Μbps
Office4000 plus €78.59 - €46.00 4Mbps 2Μbps
Office8000 plus €78.59 - €63.25 8Mbps 2Μbps

Internet Services Providers offering Internet connectivity over the i-choice platform

The table below lists all ISPs that offer ADSL services by utilizing CYTA's i-choice platform. A price comparison of some of the most popular products for home users is done here. Click on the name of an ISP to see more details as well as read and write reviews about them.

ISP COMPARISON TABLE
ISP name 1Mbps / 384Kbps 2Mbps / 512Kbps 4Mbps / 512Kbps 12Mbps / 768Kbps
Cytanet €8.60 €10.81 €18.40 39.60
Netway - - €26.07 65
WaveSpeed - - €29.47 -
Logosnet €8.50 €10.50 €18 39.50

CytaVision (Digital TV)

CytaVision (formerly known as Mivision) is the Digital TV option available to the subscribers of i-choice. Installation of CytaVision costs 98.24 and the monthly fee is an additional 23 (full pack) or €11.50 (Value Pack) added to your i-choice bill. By paying extra fees you can gain access to premium channels and movies on demand and play games with the included game-pad.

i-choice Costs

To obtain the i-choice service a pre-requisite is to have at your premises a fixed phone line provided by CYTA. The cost of telephone connection with CYTA is 117.30 (once off) with a monthly subscription fee of 16.02. The other costs, for the i-choice platform and for the Internet Service Provider of your choice, are provided in the two tables above.

Cost scenarios:

  1. You have no phone line. You want 1Mbit ADSL. CYTA will do the installation. The ISP of your choice is Cytanet.
    • One off cost: 117.30 for the phone line installation, 78.59 for installation by Cyta. Total: 195.89.
    • Monthly cost: 16.02 for the phone line rent, 12.10 for the i-choice platform, 8.60 for Cytanet. Total: 36.72
  2. You already have a phone line with Cyta. You want 512Kbits ADSL. You will do the Installation yourself. The ISP of your choice is Logosnet.
    • One off cost: 39.30 for the i-choice Self Installation
    • Monthly cost: 16.02 for the phone line rent, 8.60 for the i-choice platform, 6.50 for Logosnet. Total: 31.12
  3. You already have a phone line with Cyta. You want 12Mbit ADSL. You will do the installation yourself. The ISP of your choice is Cytanet. You want a CytaVision Digital TV subscription
    • One off cost: 39.30 for the i-choice Self Installation, 98.24 for CytaVision installation. Total: 137.54
    • Monthly cost: 16.02 for the phone line rent, 33.30 for the i-choice platform, 23 for CytaVision, 39.60 for Cytanet. Total: 111.92

Pros and Cons of the i-choice platform

Pros:

  • Widest coverage than any other broadband platform in Cyprus
  • No commitment or contracts necessary
  • Most homes already have a phone line by CYTA so there is no need to switch carriers

Cons:

  • Unless you use Netrunner (Cytanet) as your ISP you will have to pay two separate bills, one for the platform and one for the ISP.

I-CHOICE USER REVIEWS

If you have tried the i-choice platform by CYTA please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using this service.

Please post reviews about i-choice only, and not about any ISP (e.g. Cytanet) or another service. However feel free to compare i-choice with similar products of other companies.

Please note that i-choice is an ADSL platform only. If you experienced Internet connectivity problems they might be due to your Internet Service Provider and not due to i-choice.

Don't forget to cast your vote with your rating for i-choice.

write a review

 

User Rating: 3 out of 5 after 11 votes

review page: 1 [2] 3

reviewer: English Squaddie

I am so glad I have found this forum, somewhere to vent my anger at the pathetic excuse for a telecomms provider such as i-choice.

This is a lengthy post - summed up NEVER USE THESE MORONIC, GREEDY COWBOYS!!!! THEY ARE USELESS!!!!!

I will begin this post as I begin every complaint phone-call I make to this infernal waste of space of a DSL provider.

I am, as my title says, an English squaddie (soldier) I work in the field of Telecommunications and specifically Information technology. I mention this every time I complain in an attempt to notify the i-choice 'technician' on the end of the help line that I do not require to follow the rudimentary checks printed on the laminated idiot sheet that these, so called, experts are using in order to locate and diagnose my fault.

I have been stuck with this piece of **** provider since arriving on the island 18 months ago and to start with the 1 Meg service was impeccable, never a dropped packet and never a problem with congestion or Tx/Rx problems....

However....last year the service began to falter, speeds dropping at peak times and lasting for up to one to two hours. This would not be a problem for the average internet surfer as the normal web appeared to be flowing along nicely. For a techno-geek like myself it was a major drama; as a father of 3 young children I use the internet to stream  cartoons from various sites worldwide and of course the lack of internet bandwidth produced many problems. This lasted for 30 days, during which time I phoned daily and emailed over 15 times to i-choice and Cyta's netrunner contacts to complain about the fault. Eventually they appeared to fix the fault.

I was never provided with any form of compensation for the loss of services during these times...even though I requested it.

Spin forward to September 3rd 2009 and voila the fault comes back with a vengence. for the last 3 months from 2pm to 11pm every weekday and 10am to 11pm on weekends I (and the entire Episkopi Community) receive download speeds less than 56kbps. That's worse than dial up FFS!!! So I start my complain campaign again, emails and phone-calls and for the continuing 70+ days we have still not seen any repair or compensation. The greedy *******s continue to take my 50 a month to provide me with broadband when I am not in the house but at work.

The morons on the helpdesk actually proved they have a tier level system of stupidity passing me from pillar to post while having to bear 20 minutes of the same god forsaken piece of **** cypriot song. I could sing the ******* thing I've listened to it that much. Only to then laugh and cut me off or give me the same old "we know about de fault and we send technicians in 2 weeks" routine...

3 months and still no fix.....

So why don't I cancel them? Because i-choice is the only option being out in the sticks.

Over subscription.....
Bandwidth throttling.....
Archaic infrastructure.....
Incompetent technicians......

Plain and simple

Cyta/i-choice are COWBOYS!!!!




11

reviewer: falconcy

I really don't get it, I'm surprised at the level of vitriol that is heaped on Cyta.

I'm running a 2 meg home package and manage to do a substantial amount of torrent downloading as well as getting BBC/ITV iPlayer running fine through it. I play DDO with no real issues as well as the usual browsing etc.

Download speeds are usually up to 230k/sec which is OK for this package.

The odd disconnects are most likely down to having the upload set too high whilst seeding - my fault, not Cyta's.

Support is certainly no worse than anything you'd get in the UK, at least it's local and certainly not some call centre in India. Explaining the problem effectively can also help you get to the right person and solve the issue.

I support 2-way VSAT connections for a living. Lots of times we get people complaining of slow connections. In 90% of cases it's down to P2P, Viruses, bad configuration or simply too many users connected to an unsuitable package.

It's so easy to point the finger at the provider. A friend was complaining of a slow connection and had put it down to Cyta. When I checked it out, their daughter was running Bitorrent and was seeding everything she'd ever downloaded in over a year. Funny how things speeded up the second I killed Bitorrent.

In any connection, if you're hammering the upload, it will slow things down to a crawl. This is especially the case with multi-threaded processes like all the flavors of P2P.



12

reviewer: cypriot

1. AN I SINDESI ITAN PIO ARGI ITAN NA PIENNE PISINI!
2. AN GIA KATHE DIAKOPI TIS SINDESIS EDIOUSAN MAS PISW 1 EURO EN THA EPREPE NA TOUS PLIRONOUME.

13

reviewer: cypriot

I really don't get it, I'm surprised at the level of vitriol that is heaped on Cyta.

I'm running a 2 meg home package and manage to do a substantial amount of torrent downloading as well as getting BBC/ITV iPlayer running fine through it. I play DDO with no real issues as well as the usual browsing etc.

Download speeds are usually up to 230k/sec which is OK for this package.

The odd disconnects are most likely down to having the upload set too high whilst seeding - my fault, not Cyta's.

Support is certainly no worse than anything you'd get in the UK, at least it's local and certainly not some call centre in India. Explaining the problem effectively can also help you get to the right person and solve the issue.

I support 2-way VSAT connections for a living. Lots of times we get people complaining of slow connections. In 90% of cases it's down to P2P, Viruses, bad configuration or simply too many users connected to an unsuitable package.

It's so easy to point the finger at the provider. A friend was complaining of a slow connection and had put it down to Cyta. When I checked it out, their daughter was running Bitorrent and was seeding everything she'd ever downloaded in over a year. Funny how things speeded up the second I killed Bitorrent.

In any connection, if you're hammering the upload, it will slow things down to a crawl. This is especially the case with multi-threaded processes like all the flavors of P2P.





Maybe you are of the few lucky ones but from my experience, and in general(by asking others) the connection is really bad. No torrent downloading just trying to download a web-page and it's so annoying it's slow I feel like I own a 56k modem.

Also I have tried Cablenet in my previous apartment and it was excellent!

14

reviewer: loiziasl

why everybody blame cyta? do you know why we dont have faster internet? because of primetel and cablenet, shakolas and mr foulis cyta when they brought dsl to cyprus they brought servers of milions of pounds to provide up to 20mb to the price of 16euros but then primetel and cablenet cry to eu and they put in charge a persons to control the competition and because cyta is a goverment company whatever the person who cheque the competinio say they do it. because if cyta was aloud to upgrade there systems mr shakolas and foulis was going to loose there money so now we stuck in this situation cyta has servers in there storage for 4 years now and they are not aloud to use them because primetel and cablenet mustprovide first the 20mb lines so cyta can provide 19mb lines so mr shakolas can have the first hand on competition. SO STOP BLAMING CYTA and blame some fools that they take money on white envelops. cyta try to avoid the person who control the competition by applying to eu court but this cases take long periods even 10 years they won the first court case last year and it was about the hsda on mobile phones thats why now we have high speed internet. thats the true so get used to it to have 4mb internet and when primetel and cable net will be able to provide 20mb internet then cyta will be able to provide 19mb

15

reviewer: Gambit

Δεν γνωρίζω αν όντως η ΑΤΗΚ έχει πραγματοποιήσει η όχι τόσο μεγάλη επένδυση ή κατά πόσον έχει την δυνατότητα να παρέχει τις υπηρεσίες που αναφέρει ο loiziasl  αλλά αυτό που αναφέρει όσων αφορά τον ανταγωνισμό είναι κοινή πρακτική σε όλες τις χώρες του κόσμου.
Η ΑΤΗΚ όπως κάθε κρατική εταιρία έχει ένα υπάρχων δίκτυο σε αρκετά καλή κατάσταση και πολύ ανεπτυγμένο. Αυτό όμως δεν το έκανε με ιδία κεφάλαια αλλά με λεφτά των φορολογουμένων το να περιμένεις από μία ιδιωτική εταιρία να έρθει και να ανταγωνιστή στα ίσια απευθείας την κρατική πού παρεμπιπτόντως ξεκινά με συνδρομητική βάση 100% καθότι μονοπόλιο, είναι αστείο.
Σε όλες τις χώρες δημιουργείτε μία επιτροπή ανταγωνισμού για τις συγκεκριμένες υπηρεσίες όπου απαγορεύει στον κρατικό φορέα να παρέχει υπηρεσίες μεγαλύτερες από τον ανταγωνισμό (υπολόγισε ότι στο αρχικό στάδιο το μόνο δίκτυο είναι αυτό του κρατικού φορέα οπότε και οι ιδιωτική πάροχοι αναγκαστικά περνάνε πάνω από αυτό, φαντάσου να έδινε η ΑΤΗΚ στον καταναλωτή ταχύτητα 20mbit και να άφηνε τον ιδιώτη να περάσει μόνο 10 πάνω από το δίκτυο της) επίσης απαγορεύεται να πουλά στον τελικό χρήστη φτηνότερα από ότι στον ανταγωνισμό (όσο και αν σου φαίνεται αστείο τέτοια φαινόμενα είναι πολύ συνηθισμένα) .
Αυτό να ξέρεις όμως ότι πάυει να ισχύει μετά από μία περίοδο και υπάρχει ελευθεροποίηση του ανταγωνισμού.
Βραχυπρόθεσμα αυτό στον τελικό καταναλωτή, εμάς δηλαδή, φαίνεται πολύ άσχημο αλλά μακροπρόθεσμα μόνο κερδισμένοι μπορούμε να βγούμε. Το κακό είναι ότι ακόμα δεν υπάρχει ανταγωνισμός στην αγορά. Η ύπαρξη μόνο του κρατικού φορέα και ενός ιδιωτικού απλά συνεχίζει την πολιτική του μονοπωλίου.
Τώρα για το κατά πόσον υπάρχουν λόγοι για να κατηγορηθεί η ΑΤΗΚ για τις πολιτικές τις. Είμαι σίγουρος ότι υπάρχουν αρκετοί λόγοι.

16

reviewer: stheodotou

CYTA is introducing upgrades as of 1st of January 2011. 512kbps will become 2Mbps, 1 to 3 etc..

17

reviewer: koullis

pou to ides tuto? gia dekevri itan na ta kamun tora epian genari?

18

reviewer: paliometoxo

egw potte den exw problimata me to internet mou ... th eonly bad is the huge price 50 euro for 4mbit. klefkoun mas.. alla me oti isp ise stin kypro etsi eni

19

reviewer: paliometoxo

pou to ides tuto? gia dekevri itan na ta kamun tora epian genari?

en kala pou lalei

de ti mou eipan se email

en en eipan pote...

Quote
Dear Mr. Grigoris,
 
Thank you for your e-mail.
 
The speeds will be upgraded as it is showed in the below table with the montly price :
 
Current ADSL Speed
New Speed
Montly Price for Adsl Access + Netrunner (included v.a.t)

512Kbps/192Kpbs - 2000Mbps/512Kbps 26,45

1000Mbps/256Kbps - 3000Mbps/512Kbps 33,36

2000Mbps/384Kbps - 4000Mbps/512Kbps 43,70

4000Mbps/384Kbps - 8000Mbps/768Kbps 58,00

20

review page: 1 [2] 3