OTEnet Telecom
- company: OTEnet Telecom
- website: www.otenet-telecom.com
- support email: support@otenet-telecom.com
- support phone: 131
OTEnet Telecom was formed in Cyprus in 2003 and is the local branch of OTE, the telecom colossus of Greece. OTEnet is providing telephony and Internet connectivity services for homes and corporations.
OTEnet ADSL packages
OTEnet offers ADSL broadband connectivity via the i-choice platform. Recently (spring 2007) the company started to offer ADSL connectivity on its own broadband network in addition to i-choice.
OTEnet ADSL on the i-choice platform
The table below lists the ADSL packages offered by OTEnet on the i-choice platform. The packages differentiate based on the maximum available speed, the number of static IPs included in the package, and the priority in bandwidth they receive during peak hours (Contention Ratio).
| Package Name | Max Speed Down/Up | Required i-choice Connection | Static IPs | Bandwidth Priority | Connection Fee | Monthly Fee |
|---|---|---|---|---|---|---|
| OnDSL 256 | 256Kbps / 64Kbps | i-choice256 | no | average | - | €14.95 |
| OnDSL 512 | 512Kbps / 128Kbps | i-choice512 | no | average | - | €16.10 |
| OnDSL 512 + IP | 512Kbps / 128Kbps | i-choice512 | 1 | average | €11.50 | €19.55 |
| OnDSL 1000 | 1Mbps/128Kbps | i-choice1000 | no | average | - | €18.40 |
| OnDSL 1000 + IP | 1Mbps/ 128Kbps | i-choice1000 | 1 | average | €11.50 | €29.90 |
| DSL 1004 | 1Mbps/ 512Kbps | i-choice businesslite | 4 | high | €74.75 | €86.25 |
| DSL 1008 | 1Mbps/ 512Kbps | i-choice businesslite | 8 | high | €74.75 | €92.00 |
| DSL 1504 | 2Mbps/ 512Kbps | i-choice business | 4 | high | €147.20 | €195.50 |
| DSL 1508 | 2Mbps/ 512Kbps | i-choice business | 8 | high | €147.20 | €201.25 |
| DSL 1516 | 2Mbps/ 512Kbps | i-choice business | 16 | high | €147.20 | €209.30 |
| DSL 1532 | 2Mbps/ 512Kbps | i-choice business | 32 | high | €147.20 | €224.25 |
Prices above include VAT. Please see the i-choice platform page for the other fees you will have to pay in order to get ADSL connection. The ISP (OTEnet in this case) is just one of costs.
OTEnet ADSL on the OTEnet Network
OTEnet Telecom recently started offering ADSL products that utilize its own network. This means you can have an ADSL connection directly with OTEnet without the need to pay additionally for an ADSL platform like i-choice. Some packages also include the telephone renatal fees, making them an all inclusive telephony and internet solution. The coverage of the OTEnet network is currently limited to a few urban areas. To check whether your area is covered check the Network Availability page at OTEnet's website or call OTEnet's support.
| Package Name | Max Speed Down/Up | Static IPs | Telephone Lines included | Connection Fee | Monthly Fee |
|---|---|---|---|---|---|
| OnDSL Fast | 1.5Mbps / 256Kbps | no | no | €42.71 | €39.20 |
| OnDSL Xtream | 2Mbps / 512Kbps | 1 | no | €42.71 | €58.90 |
| OnDSL Eco | 512Kbps / 128Kbps | no | 2 | €59.80 | €33.30 |
| OnDSL Fast Plus | 1.5Mbps / 256Kbps | no | 2 | €59.80 | €51.00 |
| OnDSL Xtream Plus | 2Mbps / 512Kbps | 1 | 2 | €59.80 | €70.70 |
| Package Name | Max Speed Down/Up | Static IPs | Telephone Lines included | Connection Fee | Monthly Fee |
|---|---|---|---|---|---|
| powwwer basic | 1.5Mbps / 256Kbps | 1 | 2 | €59.80 | €51.26 |
| powwwer plus | 1.5Mbps / 384Kbps | 1 | 2 | €59.80 | €134.98 |
| Package Name | Max Speed Down/Up | Static IPs | Connection Fee | Monthly Fee |
|---|---|---|---|---|
| powwwer advance | 2Mbps / 512Kbps | 1 | €427.15 | €271.67 |
| powwwer advance plus | 2Mbps / 1Mbps | 1 | €427.15 | €674.9 |
| powwwer premium | 4Mbps / 2Mbps | 1 | €854.3 | €1,349.8 |
Prices include VAT. Prices for the powwwer Business packages are indicative. Please contact OTEnet for exact pricing.
OTEnet will provide the modem and instructions of how to install it. If you would like OTEnet to make the installation for you there is an additional once off €34.17 Installation fee.
Please note that while not explicitly stated there is probably a difference in the contention ratio (bandwidth priority) between the cheaper and the more expensive packages.
OTEnet Review
The following review is about the ADSL packages offered by OTEnet on the i-choice platform. The services of OTEnet on their own network are very new and not tested yet.
OTEnet is a reliable ISP that offers ADSL products at prices often below the competition. The speeds achieved are as advertised and no ports appear to be blocked or filtered which means you can enjoy your full bandwidth with any kind of application.
One minor negative point for OTEnet is that they do not offer an automated sign-up and billing process through their website. This means it can take a bit longer to get your login and password and that you have to remember to pay your bills every month, unless you automate this process with a Bank Order. The positive side of this ,however, is that OTEnet will not disable your account if you forget to pay them for a few months.
OTEnet User Reviews
If you have tried the broadband services of OTEnet please write a review about your positive and/or negative experiences.
If your review is based on past experiences please include the time period you have been using this ISP.
Please post reviews about OTEnet only, and not about any other ISP or service. However feel free to compare OTEnet with other Internet Service Providers offering similar products.
Don't forget to cast your vote with your rating for OTEnet.
Reviewer: Sotos
May 07 2007 08:56AM
Otenet is the ISP I use now and I have no complaints. They are fast and they are cheap also. I use the 1Mbit connection with i-choice for 10 pounds per month. The only small problem is that you have to use their own SMTP server to send out email unless you upgrade to the package with the static IP. I guess they do this to reduce spam and in general I don't find it a big issue.
Now I want to try their new Xtream package but they don't cover my area yet. I hope they will soon. I just hope those 4GB per week will be enough for me since I download a lot with peer-to-peer programs but maybe I can do that at night that there are no limits!
Reviewer: elcapitan
May 15 2007 12:30PM
Using OTEnet powwwer advance. The connection is very reliable and the speed is consistently as advertised. We had an issue with port 25 being closed so we had a problem setting up our email server but one short phone call fixed that.
Using the connection for a small LAN to be internet connected and using p2p networks for filesharing. We operate and Exchange sevrer with some additional services which are connected in Cpyrus and the UK with no problems.
Overall I would say a very solid ADSL service. I am still slightly surprised by the costs to get a 2Mbps connection in Cyprus though.
Having read the review of PrimeTels service we're not tempted by the lower pricing and higher potential bandwidth!
Reviewer: yottie
June 01 2007 04:44AM
I have recently switched to Otenet after two years with Net Runner/I-choice and a further two years with Spidernet/I-choice. I am very pleased with my new connection and the customer service. For those wishing to use other outgoing mail servers, the answer is to change the port to 587.
Now they have removed the download restrictions and the charge for use of WIFI, I have all I want from my ISP.
Reviewer: kowalski
December 18 2007 09:39PM
I've been a customer of Otenet for the past 3 years and have been 100% satisfied with their service (can't remember ever requiring assistance from their support team) until recently. It all changed when i made the move to their one network (rather than using them as an ISP only). Since day one I've been plagued with disconnection problems, some of which would last for days at a time. Tried to put them aside as 'teething' problems but that was not the case. Their service and support centre doesn't seem to be able to cope, and although might sound pretty helpful and willing to my experience they are the anything but. I've spend hours waiting to talk with someone who could be of any real assistance, and calls that should have been returned never materialized. Victims of their success? Maybe. Someone should actually remind them that in order to expand existing customers are just as important as new ones lured in by some great offers they have. I'm NOT RECOMMENDING this service to anyone. I'll be moving to a different service provider as soon as my contract expires in a few months time.
Reviewer: Rollout
July 13 2008 09:22PM
I currently have a powwwer advance running on the OTEnet Platform and I am very satisfied from my service. The bandwidth ratio is excellent @ all times (better than ichoice 
). Had a couple of problems with port forwarding but according to Customer support it is company policy which I can understand. This problem was finally resolved by bridging my modem and from there on I took control over my network. Customer Service gets 2 thumbs up from me since I called on a Friday night around 10 pm and they were able support me without the normal excuses that we will have to look into it on Monday.
/Rollout