Hello guys,

Any one experiencing disconnections with cablenet?This happens only at night 8-4am,My modem levels are not stable and the signal noise ratio of the line is going like hell,I was calling them for 1 week until they understand the problem was from outside.This week their idiot technicians were coming every day here in the street trying to find the problem, and finally the connection got worse.I very angry with them. Customer support 0/10 i really mean that.

Another question for those who owned a hitron BVW-3653,is it working with docsis 3 frequencies or is it still using docsis 2 because it's a 1.0-3.0 compatible modem.Can you get into modems administrative page?

Yes, I`m getting constant disconnects at this moment. Calling technicians won't fix the incompetence of the company, you`ll just have to wait until they get their act together, which might take months or years. My recommendation to everyone is to stick with cytanet.

Which are the test results you get from this speed test?
http://www.speedtest.bbmax.co.uk/speedtest.swf

I went from cytanet to cablenet last week, i've been with cytanet from the first day they brought dsl and besides some problems in the beginning of the service they perfected it the last 5 years. On the other hand with cablenet, i have problems every other day, the internet will either not connect, keep disconnecting, the speed will be very slow, browsing will be glitchy, and gaming will have pings of 300-900ms. Yesterday as someone said it was completely screwed the whole day. Today im limited at 120kb/s. I just hope they fix their service soon.

10328kbps/834kpbs
171ms ping

Its fine, but its midnight. It was a tenth of that speed this afternoon.

I went from cytanet to cablenet last week, i've been with cytanet from the first day they brought dsl and besides some problems in the beginning of the service they perfected it the last 5 years. On the other hand with cablenet, i have problems every other day, the internet will either not connect, keep disconnecting, the speed will be very slow, browsing will be glitchy, and gaming will have pings of 300-900ms. Yesterday as someone said it was completely screwed the whole day. Today im limited at 120kb/s. I just hope they fix their service soon.