Many thanks for your efforts. In my original post I failed to say that this only occurs on their analogue service - the digital platform is not affected at all. So far I have only had the problem from Limassol based subscribers.

Based in Limassol, have analogue TV. For several months Sky News has had problems with sound/vision sync being out, usually by several seconds. I have had one of their engineers out who confirmed that the problem is theirs (thereby avoiding their charge of €60 had it been at my end). I have repeatedly reported it, it occasionally gets a temporary fix and the following day the same problem again. What seems to be happening is that at around 2330 each evening, the channel begins to lose signal strength, which eventually drops down to virtually zer and freezes. This takes around 30 minutes. When the signal returns, the sync is out. Two additional points - this problem does not occur on their digital platform and I have confirmed it with other subscribers. It seems they are not capable of fixing it. Does anyone else (especially in other areas) has this specific problem?

I've been with them for several months. Service is generally good. Some observations:

TV signal is analogue. There are consistent sound/vision sync problems, quite often severe.

The phone line(s) are through the modem. If you have a power failure or there is a server problem, then no phone line.

Poor customer service/support. There is no email address prominent on their website where comments etc can be sent. There is no engineering support outside normal working hours. For example, there was a recent server failure affecting the whole of Limassol at around 1830 and it was not repaired until 1000 the following day - no phone lines or internet during that period.

Their installation at my house was shoddy - cable left strewn across my roof without a single clip or attempt to tidy it up.

Having said all that, it works well and represents fair value by Cyprus standards.