The rules and regulations cover the company in all aspects, but they do not care about the customer at all...
read the follow from theit terms and conditions
2.13      In case that the Customer requests that the provision of the Service be transferred to premises other than the Premises such transfer shall be at the discretion of the Company subject also to clause 2.4, and .....

We were their customers for severlas months and we had to move from the apartment. We notified them that we were moving and we needed the service to be transfered to our new home. They told us that the area was not covered from their service and we could keep the hardware cause soon they will offer the service to the area.
It was only after some months some guy called to pick up their equipment and we told him to call next week and come and pick it up. They never called up to arrange for a different time, instead we received a call by a lawyer that we had been sued for their equipment. Now we have to pay the remaining of the contract we made with them and the lawyers fees which are double. These guys have no respect for their clients, its just the color of money for them, and they will tell you they did their best, just work there, and its the company's policy. Well the company is made up of people and they showed how much they care for their customers
cheers

Compared to other services Primetel is the worst. The programs used to freeze all the time and you had to restart, technical support takes for ages. Avoid this service