Cyprus Broadband

I've been a customer of Otenet for the past 3 years and have been 100% satisfied with their service (can't remember ever requiring assistance from their support team) until recently. It all changed when i made the move to their one network (rather than using them as an ISP only). Since day one I've been plagued with disconnection problems, some of which would last for days at a time. Tried to put them aside as 'teething' problems but that was not the case. Their service and support centre doesn't seem to be able to cope, and although might sound pretty helpful and willing to my experience they are the anything but. I've spend hours waiting to talk with someone who could be of any real assistance, and calls that should have been returned never materialized. Victims of their success? Maybe. Someone should actually remind them that in order to expand existing customers are just as important as new ones lured in by some great offers they have. I'm NOT RECOMMENDING this service to anyone. I'll be moving to a different service provider as soon as my contract expires in a few months time.