I have heard the best comments about cable net. Their only problem is that it takes them ages to cover a new area. In May 2006 I called them to install their service at my current apartment. They said in 1-2 months my area would be covered as it was the next on their lists. (Aglantzia). In July 2007 in the very day that I was moving apartment to go to another area they called me to tell me that FINALLY they are able now to cover (Aglantzia) . A bit to late for me but to the good luck of others in the area.


At the moment I am leaving near the Apollonion area near Makedonitissa. They have installed cables on all the pillars in my street since about September/October 2007. ( I know they are cablenet cables because i was here at my parents house on the day they were installing and I asked the people installing them what those cables were) The cables obviously are still not working. If they decide to work withing the next 1-2 months, I will consider trying their service. But I fear they will take another year until they decide to get them to work.

Other than that , I have only heard positive comments on cablenet and I am looking forward to testing their platforms for internet/telephony and tv aswell...I hope I am not dissapointed as I was with Primetel and I hope they hurry up and do something, because my friend who works at Cyta told me that cyta will have double for speed for less the money within the next 1-2 months. Cyta is just waiting for approval from the "competition committee" or whatever its called.

Guys I have to admit I am very happy to find a means to express my frustration with Primetel. I was a their customer for 14 months approximately.
During these 14 months they had to come to my house 3 times to tweak my modem to finally get it to download Primetv as it should. Before they fixed it, the image used to get stuck all the time, and I had to be changing channels to get it to work.
That my friends, was not the problem itself. The problem with primetel was their support. I was calling them for 2 months on that last time to get them to come and fix the tv signal. Finally when I met with one of their representatives at the state fair, I threatened to sue, and they came and fixed it the next day.

So anyway I became a Primetel customer as soon as they started offering their services around May 2006 so some trouble at the begining was expected.
What I didn't expect was 1 year later, when i was going to move apartment the fiasco that they put me through.

I had asked them to move the service to the new apartment. They said it would take two weeks. After THREE weeks they came over finally to install it at the new apartment. Then for the next FOUR weeks they were trying to get it to actually work, telling me every 3 days that in 3 days, it will work, in 3 days it will work , in 3 days it will work. Every time it DIDN'T work, they blaimed it on Cyta. After THREE weeks of waiting for them to move the service, and FOUR weeks after that to actually get it to work, I had to terminate the contract. (7 weeks for a phone line was unacceptable) I actually lost hundreds of pounds in the process.

My work involves supporting customers from my home over the internet in the form of email support and supporting my company's forums. You see my company sells a specialized software and I had to be doing support almost every night for our customers at the time. Every night I spent without internet, I lost money from overtime. In that 1 month of waiting for them to fix the problem, I lost around 500 Cyprus pounds worth of overtime.

When Primetel called me to try and convince me to stay with them, they said : "how about you dont' pay for that 1 month ?" . Now to me that was stupid because to me it was implied that I wouldn't have to pay for one one month since it their service that wasn't working for that 1 month and not my fault. They was their great proposal to keep me to stay with them. I suggested to them that if they want to keep me as a customer that they would have to do better than that. They didn't, so I terminated my contract with them.

Please have in mind that I called them 23 times within the period of 1 month enquiring about my issue. (I have names too if anyone wants to hear them) In the 23 times I called, they would always say something like " we are looking into it right now sir, I will call you back within a few minutes with an answer" . They called me back exactly ZERO times. The only time they called me was to stop me from terminating the contract with that ridiculous offer of 1 month (which their service wasn't working during the month anyway!)

After I went to their offices to paid off my balance, I asked for my deposit back, they wouldn't give it to me. So I had to pay them less than what I owed them because they wouldn't give me back the deposit. I paid them exactly 25 pounds less (although to be precise I should have I should have paid them 28.75 less because they made me pay vat for the deposit if I remember correctly!)

The "deposit/guarantee" fee at the begining of a primetel contract is supposed to be incase you terminate your contract before the end of 1 year. I terminated it after 14 months. For the next 5 months they were calling me every 3-4 weeks, asking for that 25 pounds deposit. They were claiming that I still owe them that money.

Bottom line is that I am still expecting them to sue me for those 25 pounds (thats how CHEAP they are), so I can sue them for all that money I lost during their ridiculous customer support period.

Now about their packages. At the moment they have a very very tempting package. It is the cheapest on the market and if I wasn't so bitter with their unacceptable customer support, I would consider it. Too bad that their support is so bad because their internet service (if you don't have the tv) was excellent. The speed was great and I never even had to restart the modem. So bottom line is if you think you are lucky enough to never have a problem and need their customer support department, AND you only need internet from them not TV, then go ahead and put Primetel. Good luck with that but don't say I didn't warn you...

C