Cyprus Broadband

I am so glad I have found this forum, somewhere to vent my anger at the pathetic excuse for a telecomms provider such as i-choice.

This is a lengthy post - summed up NEVER USE THESE MORONIC, GREEDY COWBOYS!!!! THEY ARE USELESS!!!!!

I will begin this post as I begin every complaint phone-call I make to this infernal waste of space of a DSL provider.

I am, as my title says, an English squaddie (soldier) I work in the field of Telecommunications and specifically Information technology. I mention this every time I complain in an attempt to notify the i-choice 'technician' on the end of the help line that I do not require to follow the rudimentary checks printed on the laminated idiot sheet that these, so called, experts are using in order to locate and diagnose my fault.

I have been stuck with this piece of **** provider since arriving on the island 18 months ago and to start with the 1 Meg service was impeccable, never a dropped packet and never a problem with congestion or Tx/Rx problems....

However....last year the service began to falter, speeds dropping at peak times and lasting for up to one to two hours. This would not be a problem for the average internet surfer as the normal web appeared to be flowing along nicely. For a techno-geek like myself it was a major drama; as a father of 3 young children I use the internet to stream  cartoons from various sites worldwide and of course the lack of internet bandwidth produced many problems. This lasted for 30 days, during which time I phoned daily and emailed over 15 times to i-choice and Cyta's netrunner contacts to complain about the fault. Eventually they appeared to fix the fault.

I was never provided with any form of compensation for the loss of services during these times...even though I requested it.

Spin forward to September 3rd 2009 and voila the fault comes back with a vengence. for the last 3 months from 2pm to 11pm every weekday and 10am to 11pm on weekends I (and the entire Episkopi Community) receive download speeds less than 56kbps. That's worse than dial up FFS!!! So I start my complain campaign again, emails and phone-calls and for the continuing 70+ days we have still not seen any repair or compensation. The greedy *******s continue to take my €50 a month to provide me with broadband when I am not in the house but at work.

The morons on the helpdesk actually proved they have a tier level system of stupidity passing me from pillar to post while having to bear 20 minutes of the same god forsaken piece of **** cypriot song. I could sing the ******* thing I've listened to it that much. Only to then laugh and cut me off or give me the same old "we know about de fault and we send technicians in 2 weeks" routine...

3 months and still no fix.....

So why don't I cancel them? Because i-choice is the only option being out in the sticks.

Over subscription.....
Bandwidth throttling.....
Archaic infrastructure.....
Incompetent technicians......

Plain and simple

Cyta/i-choice are COWBOYS!!!!