Cyprus Broadband

After three 40-min long visits to their Nicosia HQ I managed to get a broadband internet contact with primetel. Having spend 10 years in UK and US, I would rate these guys with 3 out of 10 on customer service alone. If only they could spend some money on training their personnel, or hiring people with some skills, instead of their fancy advertising campaign they would have been far better. Why on earth it takes 15 working days, that's three weeks, to get a connection. Billing allover the place, hidden charges everywhere and lots of delays. They've even charged me a fee for printed billing whist I am getting my invoices by email.
I would avoid them if I could, but there's very little if any serious competition around. Sales persons are incredibly oblivious of the technology they use, argumentation ludicrous (just stand on the queue to hear what they are telling unsuspected customers who are not familiar with internet communications.

To sum it up, this is another example of the golden rule of the Cyprus market:
"NO COMPETITION => NO QUALITY OF SERVICE"