Even within Cyprus I am getting no more than 2.3Mbps max on a 6Mbps line, which as stated they claim they will not fix until the 15 October, despite the fact they seemingly knowingly invoiced and collected my money for a 6Mbps connection!!

They are refusing a refund. I have lodged an official complaint and also written to the http://www.ocecpr.org.cy, which oversees electronic communications, to request a formal investigation. I am now trying to find where to make an official complaint for false advertising!

I suggest everyone else does likewise! We have to swamp them with complaints. I really cannot believe they will not issue refunds! We have to all act together. Phone and lodge an official complaint! Contact http://www.ocecpr.org.cy !!!!

Service is terrible again!!! I am really regretting sticking with them. It improved for 2 or 3 weeks. now I am getting 1.5Mbps within Limassol even though I am paying for 6Mbps, and about 0.2Mbps off the island, with uploading about twice as fast (how can that be?), rendering the whole thing just totally useless!!! World wide web, not!!!!!

Rubbish! Rubbish! Rubbish!

I am asking for a refund...

Do not sign up to or use these cowboys!!!! I'm quitting them unless they give me a straight answer for once!

Cablenet has gone again now. Can barely load any pages whatsoever. The service really is crap. Guess it was nice to have for 5 days lol...... Well worth the fee, not!

And I was actually trying to do some work. I'm close to quitting them.... this is getting just plain ridiculous!!!

They are cowboys.

By the way, re below, what does that mean, "fixed to the end of the month??" On 1 October I get no service again??? Surely they can not mean that? Does anybody know what the actual problem was?

Good Job Washer I'll do that.

I also called them last night and they told me that its going to be fixed until the end of the month!!!

Its slowly restoring they said but is going to be fully restored until the end of the month!!

I asked for a refund but didnt get an answer.

Just to say when I got home yesterday the internet was very good, and today it is now excellent! Speed test to London of 6.1Mbps on a 6Mbps package. Superb!

As per the comment above,when they are good, they are good (the cheapest and fastest package out there), but when they are bad they are bad. Terrible customer service and tech support not worthy of the description "tech".

Anyway, I am happy for now, but will ask for a 8 day refund, probably after I receive my next bill to see if they credit it anyway, ever the optimist!!! Can't be bothered to be stuck in another call queue, not today anyway. But they cannot charge me for a service they have not provided....

Just to prove it is not a fault in London, I am at work now on a 2Mbps CYTA line and get a wonderful straight 2Mbps connection to London (surprised even me it was that good!!) and a 1.3Mbps to New York, so the faults are not elsewhere, but clearly a Cablenet routing problem!!!!

Unfortunately I can not read Greek so can not understand some of the other comments above.

TV seems normal quality to me I think, except maybe I am having to reboot my digital decoder slightly more often these days? It is never a great picture on a blown up LCD TV anyway, as a lot of compression is used on many of the channels. But it is the internet that is the problem.

Plus my personal wireless router went wrong 2 weeks ago, and I had to reset and reprogramme, but now just cannot get it back the way I had before, despite some experience in doing this. Is this Cablenet or me? I now think clearly Cablenet.

Note my speed tests were also done without the wireless router, so this is not the problem either.

Can anyone give me an interpretation of what our Greek users are saying above, in rough summary..... I am very close to leaving Cablenet now. See what they say today.....

I have been with Cablenet here in Limassol for 2 years and had no real technical problems until one week ago. Great fast connections with no traffic shaping, etc. Brilliant.

NOW IT IS TERRIBLE!!!

Some sites are fast eg Facebook, Youtube, others eg UK news site such as the BBC or Daily Mail rarely even loadable!!

Speedtest.net when I can load it indicates I get a speed of approx 0.02 Mbps to London and 0.10 Mps to New York.

Downloads I am lucky now to get 0.10 Mbps. This service on a subscription package of 6.00 Mbps for "unlimited internet" is just plain unacceptable.

As someone else suggested it is a request problem. Pings around the world are fast, but certain places as soon as you try to download actual packet streams of data, which is kind of what one uses the interet for(!!!) just do not complete but quite simply get lost!!

My friend elsewhere in Limassol has a similar problem. I have tried multiple computers and devices so it is not computer related. Tech support say "we are working on the problem...." but after one week have clearly got nowhere, and seem unable to describe the actual problem (blaming CYTA now??? even though at work my CYTA connection is perfect)

I doubt they have done anything this weekend, whilst we all suffer and pay them their money.

I am very close indeed to terminating my contract and switchng provider, and will tell them this tomorrow. Plus requesting my moneny back for "failure to deliver"

I would suggest others threaten likewise as if all their subscribers threaten to leave this might be the only way to get them to actually try and fix something. I have zero confidence in their engineers nw.

To me, my internet is now barely usable, to the point of throwing this computer through the window!

Not happy.

I would be delighted if others here could also post their experiences of the last week. Thanks.

I think we have to work together on this.