Cyprus Broadband

I applied for Surf+TV+Telephone on 18 September 2010 and they said to me that they need to speak with the landlord of the property (block of flats) in order to create an installation plan. 5 weeks after and because of my complains, they spoke with the landlord and arranged an appointment. The property is brand new and it has the facilities for such type of installations. An non-technical person of cablenet has beed attended to the appointment and he could not find how the cables should be installed. I spoke again with the cablenet and they informed me that they need a second appointment with the electrician that has made the installation in the block of flats in order to resolve the issue. At the end of seventh week and they still have not arrange the meeting with the electrician. If cablenet continue work with this speed I believe that the installation will be completed by Christmas time. For this reason I decided to cancel my application. I cannot imagine how much time cablenet needs to install Surf+TV+Telephone package if the property is old and it has not the facilities in place. I spoke with cablenet for last time 2 days ago in order to complain. They told me that my complain will be forwarded to a senior staff and then someone of them will contact me. I am still waiting the call. I think that cablenet does need more money because it is obvious that it does not care for its customers.

It is unbelievable that in 2010, a company needs 2-3 months in order to provide you with internet and telephone services. 

Cablenet it is horrible and provides terrible services.