Cyprus Broadband

My girlfriend and I were customers of Primetel when they first arrived in Limassol, we lasted 2 months. Their internet was acceptable, and the TV was slightly better than greek TV but their service levels were atrocious. They just didnt want to know about any problems.

We went on holiday for 2 weeks, and when we came back there was a massive phone bill (Well £80, but thats not the point) on the itemised billing it clearly showed that people had been calling all over the world even though our house was empty and I never connected a telephone to the socket as I just wanted Internet.

Primtel did not want to know. Eventually, I went to their head office in Limassol, paid by bill, handed all the equipment back and cancelled the contract. Since then at periods of every 3 months, WITHOUT FAIL, I get a phone call from their offices in Nicosia, demmanding their equipment back and payment for the last 2 years!! Even though every time they have rung me I explain that I left that address 2 years ago and handed all their crappy equipment back to them.

The last phone call was yesterday, and I actually lost my rag with the girl, because he grasp of english was such that she couldnt understand that I had no equipment to hand back. She says "hand it back", I say "I Have already, 2 years ago", She says "oh, well when do you think you can hand it back in then?" OMG!!!

So be warned, Primetel are a bunch of cowboys and not only do they mess you around as a customer, they mess you around as an EX customer even more