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I have been a subscriber to Primetel for 3 years and until recently found the service acceptable.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.
+1 i have the same problem since so called "double speeds upgrade" everything seems so much slower than before the upgrade ,download,youtube i think they are throttling the http traffic allot soon you will see them throttling and the torrent traffic , I've also contacted primetel and they told me they will call me next day and send me a technician to check why my connection its so slow but they never called back
we need to boycott them
