next »

[falconcy]

Of late I've been getting some disconnects on a cytanet/dsl access setup. There's no obvious reason for it. These are different from anything else I've seen. Normally just opening up the dsl access page will allow me to log back in, now I can't even get to anything beyond the modem when it happens. Connecting to the modem allows me to connect from the interface there. Once done I'm able to get onto the dsl access page and re-connect.

Hard or soft resetting the modem does nothing. I was wondering whether P2P usage might be the issue, not because of anything Cyta is doing, more that the uplink connection gets saturated and causes a loss in sync.

Other possibilities include virus/spyware/malware activity, more likely on my partner's laptop. I must check this out on my next day off. Having seen what confiker can do to a VSAT connection, I know that it is highly probable that it is oversaturating the uplink if this is indeed the issue.

My experience in supporting VSAT's shows that in 99% of cases where there is not an issue with our network that there is an issue with the end user's setup.

It's way too easy to point the finger at any ISP and many users simply do not have the necessary expertise to troubleshoot a problem. When I do call Cyta's Support I have already gone through the most obvious issues and am able to give them a reasonable amount of info regarding the actual problem. This is usually sufficient to get the query escalated to the next level of support. Invariably the tech at that level is not working from a flowchart and actually understands what is happening.

[falconcy]

The 4Mbit connection finally went in yesterday. I now have the newer dark grey Speedtouch modem and thus far everything is fine. As there seems to be quite a few other wireless connections in the neighborhood, the wireless channel was changed to 6 - this channel also seems to have the lowest ping times to the modem.

One thing that got me thinking when people are complaining about service interruptions, does this coincide with certain electrical appliances being in use? This can include cordless phones or video senders. Changing the channel could well help to cut down on interference.

YouTube plays OK, as does other video streaming with very little slowdown (unless somebody on the local network is hammering the crap out of P2P - easily solved with a few tweaks.

Looking forward to the speed increase by the end of the year 

[falconcy]

There's no "official" confirmation concerning the upgrade with dates ranging from the beginning to the end of December being the most likely. From what I've managed to find out, things are still very much down to the regulator as to when and what Cyta are eventually allowed to do. In the meantime, the customer suffers due to the lack of competition. Perhaps the Competition Commissioner should look into the activities of the regulator as they seem to be solely responsible for the lack of any real competition on the island.

[koullis]

yeah well from the 3 isps only cyta has the money to offer such speeds for international bandwidth..the other 2 will have problem with the outside traffic when every year they make losses..

regarding regulator/competition committee it blocks cyta cause holds 80 85% of the market so if they allow them to do anything in short time then it wont be competition..the problem is that the other isp dont have the experience/knowledge/support to have better services to get more people...i believe the only reason customers leaving cyta its because of higher speeds provided by others