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[Admin]

If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using PrimeTel.

Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.

Don't forget to cast your vote with your rating for PrimeTel.

[airy]

I have been using Primetel services for some months.  At the begining I was using Primetel as ISP but had lot of Interruptions in service and freezes on TV.  I was desperate with poor phone support and I have to visit their office in Nicosia to get their attention to the problem.  Unfortunately they couldnt find where is the problem.

After that I moved to SpiderNet and I can say SpiderNet/Primetel combination is great.  Combine the great services of telephone network/tv from primetel with the proffesional internet support from spidernet.

[constantinosavgoustides]

Guys I have to admit I am very happy to find a means to express my frustration with Primetel. I was a their customer for 14 months approximately.
During these 14 months they had to come to my house 3 times to tweak my modem to finally get it to download Primetv as it should. Before they fixed it, the image used to get stuck all the time, and I had to be changing channels to get it to work.
That my friends, was not the problem itself. The problem with primetel was their support. I was calling them for 2 months on that last time to get them to come and fix the tv signal. Finally when I met with one of their representatives at the state fair, I threatened to sue, and they came and fixed it the next day.

So anyway I became a Primetel customer as soon as they started offering their services around May 2006 so some trouble at the begining was expected.
What I didn't expect was 1 year later, when i was going to move apartment the fiasco that they put me through.

I had asked them to move the service to the new apartment. They said it would take two weeks. After THREE weeks they came over finally to install it at the new apartment. Then for the next FOUR weeks they were trying to get it to actually work, telling me every 3 days that in 3 days, it will work, in 3 days it will work , in 3 days it will work. Every time it DIDN'T work, they blaimed it on Cyta. After THREE weeks of waiting for them to move the service, and FOUR weeks after that to actually get it to work, I had to terminate the contract. (7 weeks for a phone line was unacceptable) I actually lost hundreds of pounds in the process.

My work involves supporting customers from my home over the internet in the form of email support and supporting my company's forums. You see my company sells a specialized software and I had to be doing support almost every night for our customers at the time. Every night I spent without internet, I lost money from overtime. In that 1 month of waiting for them to fix the problem, I lost around 500 Cyprus pounds worth of overtime.

When Primetel called me to try and convince me to stay with them, they said : "how about you dont' pay for that 1 month ?" . Now to me that was stupid because to me it was implied that I wouldn't have to pay for one one month since it their service that wasn't working for that 1 month and not my fault. They was their great proposal to keep me to stay with them. I suggested to them that if they want to keep me as a customer that they would have to do better than that. They didn't, so I terminated my contract with them.

Please have in mind that I called them 23 times within the period of 1 month enquiring about my issue. (I have names too if anyone wants to hear them) In the 23 times I called, they would always say something like " we are looking into it right now sir, I will call you back within a few minutes with an answer" . They called me back exactly ZERO times. The only time they called me was to stop me from terminating the contract with that ridiculous offer of 1 month (which their service wasn't working during the month anyway!)

After I went to their offices to paid off my balance, I asked for my deposit back, they wouldn't give it to me. So I had to pay them less than what I owed them because they wouldn't give me back the deposit. I paid them exactly 25 pounds less (although to be precise I should have I should have paid them 28.75 less because they made me pay vat for the deposit if I remember correctly!)

The "deposit/guarantee" fee at the begining of a primetel contract is supposed to be incase you terminate your contract before the end of 1 year. I terminated it after 14 months. For the next 5 months they were calling me every 3-4 weeks, asking for that 25 pounds deposit. They were claiming that I still owe them that money.

Bottom line is that I am still expecting them to sue me for those 25 pounds (thats how CHEAP they are), so I can sue them for all that money I lost during their ridiculous customer support period.

Now about their packages. At the moment they have a very very tempting package. It is the cheapest on the market and if I wasn't so bitter with their unacceptable customer support, I would consider it. Too bad that their support is so bad because their internet service (if you don't have the tv) was excellent. The speed was great and I never even had to restart the modem. So bottom line is if you think you are lucky enough to never have a problem and need their customer support department, AND you only need internet from them not TV, then go ahead and put Primetel. Good luck with that but don't say I didn't warn you...

C

[andreas]

from what i see yes. I 'm trying to find the passwords for AT-iMG634 in order to forward the ports but i can't find anything. Can anyone help;

[jagman]

My girlfriend and I were customers of Primetel when they first arrived in Limassol, we lasted 2 months. Their internet was acceptable, and the TV was slightly better than greek TV but their service levels were atrocious. They just didnt want to know about any problems.

We went on holiday for 2 weeks, and when we came back there was a massive phone bill (Well £80, but thats not the point) on the itemised billing it clearly showed that people had been calling all over the world even though our house was empty and I never connected a telephone to the socket as I just wanted Internet.

Primtel did not want to know. Eventually, I went to their head office in Limassol, paid by bill, handed all the equipment back and cancelled the contract. Since then at periods of every 3 months, WITHOUT FAIL, I get a phone call from their offices in Nicosia, demmanding their equipment back and payment for the last 2 years!! Even though every time they have rung me I explain that I left that address 2 years ago and handed all their crappy equipment back to them.

The last phone call was yesterday, and I actually lost my rag with the girl, because he grasp of english was such that she couldnt understand that I had no equipment to hand back. She says "hand it back", I say "I Have already, 2 years ago", She says "oh, well when do you think you can hand it back in then?" OMG!!!

So be warned, Primetel are a bunch of cowboys and not only do they mess you around as a customer, they mess you around as an EX customer even more

[yiannsicy84]

Primetel sucks...
Read rule 10.2 from their terms and conditions documents https://www.primehome.com/Main/Main.aspx?id=425&lang=EN

10.2 The Company has the right to monitor and control the volume of data transmitted via the Interactive Services and/or the Internet Services. In the event of the client exceeding the usage allowances applicable to the provided Internet Services the Company reserves the right to reduce, suspend or terminate the Internet Services and /or the right to re-grade the Internet Services to a different speed and/or usage allowance at the appropriate charge.

So one day i get home from work and I find that my 2MB connection behaves like a dialup. I call them and they tell me that I exceeded their limits and I have a penalty. WTF? So I what if I downloaded a game or movie in 1 day?

I am sure that when I signed I asked the representative at the store if they have any limits and she told me "Definitely not"
(big mistake that i did not bother to read the terms).
<WARNING> Read the terms before you sign with them. <WARNING>

[vikum22]

Primetell now going to control of the custermar  bandwidth 
I have a 2 MB Broadband line with Primetll.
if i download something bigger than 500MB after few hours 2MB download speed going to 40kbs doan and  upload 150kbps i cant belive this , They are not maintain a minimum telecommunication regulation also "Quality of Service (QoS)"

I report every week few time to Primetell technical support but only answer is They are they going to report to technician... to resold this problem.. after 15Hour agin i can see the 2mb line , but if i download something , problem is repeat.

it's that mean they are control the custermer bandwith
It is illigle..

[mm997]

Compared to other services Primetel is the worst. The programs used to freeze all the time and you had to restart, technical support takes for ages. Avoid this service