Cablenet
| company: | Cablenet |
|---|---|
| website: | www.cablenet.com.cy |
| support email: | info@cablenet.com.cy |
| support phone: | 130 |
| user rating: |
Cablenet is the only Cable TV and Cable Internet carrier in Cyprus. Currently the coverage is limited only to several urban areas. The difference between Cable Internet and ADSL is that unlike ADSL (I-choice, Primetel) that connect you to the internet via the telephone line that is already installed in your home, you connect to Cablenet with a separate coaxial cable that is installed to your home once you purchase the service. Therefore, connecting to the Internet through Cablenet is independent of your telephone carrier. Cablenet also offers an ADSL product which is available at more locations.
Cablenet coverage
Cablenet has a limited coverage. You can find out whether your area is covered by Cablenet by entering your postal code in this form.
Cablenet TV channels
All packages of Cablenet include a number of Cypriot and International satellite television channels. A unique characteristic of Cablenet is that for no additional cost you can watch three different television channels from three different television sets around your home at the same time. If you would like a Cable TV without the Internet you can take the cable/view+ package for €17.90 per month.
Cablenet Internet connectivity
Cablenet has several surf+view (internet + TV) packages as well as talk+surf+view (telephony + Internet + TV) packages. All of the packages below include Internet connectivity as well as several Cypriot and Satellite Analog TV channels. The "Family" and nitro HD+ packages come with both Analog and Digitat TV Channels while the nitro HD+ package offers HD TV channels. All Cablenet prices on this page include VAT.
| Package Name | Downstream | Upstream | Telephony | Deposit | Monthly Fee |
|---|---|---|---|---|---|
| surf+view 2M | 2Mbps | 512kbps | no | €40 | €20.90 |
| surf+view 6M | 6Mbps | 1Mbps | no | €40 | €27.90 |
| surf+view 20M | 20Mbps | 2Mbps | no | €40 | €40.90 |
| surf+view 50M | 50Mbps | 4Mbps | no | €40 | €71.90 |
| talk+surf+view 2M | 2Mbps | 512kbps | yes | €40 | €23.90 |
| talk+surf+view 6M | 6Mbps | 1Mbps | yes | €40 | €30.90 |
| talk+surf+view 20M | 20Mbps | 2Mbps | yes | €40 | €43.90 |
| talk+surf+view 50M | 50Mbps | 4Mbps | yes | €40 | €74.90 |
| cable/nitro HD+ 100Μ | 100Mbps | 8Mbps | yes | €40 | €99.90 |
| family+ 30M | 30Mbps | 3Mbps | yes | €40 | €51.90 |
ADSL Double Play
Cablenet now also offers Internet and telephony services through ADSL2. The ADSL packages do not include TV.
| Package Name | Downstream | Upstream | Telephony | Deposit | Monthly Fee |
|---|---|---|---|---|---|
| adsl/talk+surf 10M | 10Mbps | 768kbps | yes | €40 | €34.90 |
Pros and Cons of Cablenet
Pros:
- High Speeds
- Watch three different TV channels at the same time
Cons:
- Limited coverage
- No advanced digital TV options such as video on demand
CABLENET USER REVIEWS
If you have tried the broadband services of Cablenet please write a review about your positive and/or negative experiences.
If your review is based on past experiences please include the time period you have been using Cablenet.
Please post reviews about Cablenet only, and not about any other ISP or service. However feel free to compare Cablenet with other companies offering similar products.
Don't forget to cast your vote with your rating for Cablenet.
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reviewer: larnax
september 07 2010 07:00am
Up until last night I was having the same problem as everybody else. I haven't been home today yet to see if I am in for a good surprise. The TV picture quality has not changed in my case, just the internet. Has anyone contacted the Consumer Protection (however is called)? Should we demand for a refund or something? I don't think they are willingly going to give us a refund or a free month or even an apology! Just like I have posted in the past, it is only a matter of time until a decent ISP appears or primetel/cyta/shita brings on the fiber. Until then, we have to put up with this amature kind of company, because, I hate to admit, when it works, it is still the best out there.
reviewer: washor
september 07 2010 07:04am
this is cause of your line call them and they will fix it as i tested a line of my neighbor his line is perfect
reviewer: georget
september 07 2010 07:05am
Η cyta ρίχνει τις τιμές κι αναμένεται να συμπαρασύρει και τον ανταγωνισμό
40% κάτω τα τέλη διαδικτύου
Από 15,50 ευρώ
Σημαντικό βήμα για τη μείωση του ψηφιακού χάσματος αποτελεί το πακέτο που έθεσε τις τελευταίες ημέρες προς έγκριση η cyta ενώπιον του επιτρόπου Ρύθμισης, με το οποίο τα μηνιαία τέλη διαδικτύου θα αρχίζουν από τα 15,50 ευρώ (512kbps ). Στην τιμή περιλαμβάνεται το πάγιο της ευρυζωνικής πρόσβασης και το πάγιο της σύνδεσης με το διαδίκτυο. Σήμερα η τιμή κυμαίνεται στα 26,45 ευρώ (περιλαμβάνεται ο ΦΠΑ). Η πρόταση της cyta προνοεί και για την αύξηση των ταχυτήτων, δηλαδή στην ίδια τιμή των 26,45 ευρώ ο καταναλωτής των 512kbps θα μπορεί να παίρνει ταχύτητα 2 Mbps εξοικονομόντας πέραν των 17 ευρώ. Ανάλογα θα είναι τα οφέλη για τους συνδρομητές πακέτων με μεγαλύτερες ταχύτητες, ενώ θα προσφερθούν και ταχύτητες των 8 Mbps και των 12 Mbps. Η ποσοστιαία μείωση των τελών για την διασύνδεση με το ευρυζωνικό διαδίκτυο θα αγγίξει περίπου το 40%.................................
http://www.politis-news.com/cgibin/hweb?-A=946201&-V=archive&-w=ADSL@&-P
reviewer: washor
september 07 2010 07:18am
paithkia osoi exete parapono stilte minima sto info@ocecpr.org.cy me ton arithmo sindromiti sas etsi mou ipan sto grafeio epitropou rithmiseos ilektronikwn epikinonion epitelous na stamatisei auti i koroidia!
guys if you have problems with cablenet send a mail to info@ocecpr.org.cy with your customer number let's stop them from spoofing us.
reviewer: barney99
september 07 2010 08:01am
Good Job Washer I'll do that.
I also called them last night and they told me that its going to be fixed until the end of the month!!!
Its slowly restoring they said but is going to be fully restored until the end of the month!!
I asked for a refund but didnt get an answer.
reviewer: DelBoyM
september 07 2010 10:37am
Just to say when I got home yesterday the internet was very good, and today it is now excellent! Speed test to London of 6.1Mbps on a 6Mbps package. Superb!
As per the comment above,when they are good, they are good (the cheapest and fastest package out there), but when they are bad they are bad. Terrible customer service and tech support not worthy of the description "tech".
Anyway, I am happy for now, but will ask for a 8 day refund, probably after I receive my next bill to see if they credit it anyway, ever the optimist!!! Can't be bothered to be stuck in another call queue, not today anyway. But they cannot charge me for a service they have not provided....
reviewer: DelBoyM
september 07 2010 10:42am
By the way, re below, what does that mean, "fixed to the end of the month??" On 1 October I get no service again??? Surely they can not mean that?
Does anybody know what the actual problem was?
I also called them last night and they told me that its going to be fixed until the end of the month!!!
Its slowly restoring they said but is going to be fully restored until the end of the month!!
I asked for a refund but didnt get an answer.
reviewer: washor
september 07 2010 11:42am
in Larnaca nothing fixed in which city is fixed?
reviewer: pissa
september 07 2010 01:09pm
Nicosia is ok now. not getting the 10mbits I used to but more like 5 which shows they are getting somewhere. This won't be a case of 3 months a la last year as some of you say.
reviewer: demetrisk
september 07 2010 02:19pm
ill post this message in english so everyone will be able to read about whats going on. About 2 weeks ago their server in UK(london) was brought down. By who and why i dont know. Thats why when you traceroute to a uk site it says 'unknown host' as it used to say cablenet.uk. Now it looks like they are buying bandwidth from elsewhere but that will take time and it wont happend to all of us the same time but divided to the following months. Now i called them and ask for a refund as my contract says 10M and not upto10mb. they said the company will decide till the end of the month about that and that they have a 'special surprise' for their users but they dont say what. If you ask me special surprise my ass.