PrimeTel ADSL
| company: | PrimeTel Ltd |
|---|---|
| website: | www.primetel.com.cy |
| support email: | info@primehome.com |
| support phone: | 133 |
| user rating: |
PrimeTel is a relatively new player in the telecommunications sector of Cyprus. It is currently the main competitor of the semi-state owned CYTA.
PrimeTel platform coverage
Primetel has partnered with Electricity Authority of Cyprus (EAC) to create a fiber optic network that is currently utilized by their ADSL2+ platform. At the moment the PrimeTel platform coverage is limited to the urban centers and a few suburban areas. To find out whether your establishment is covered by PrimeTel you can enter your telephone number in a form at the PtimeTel website or you can call PrimeTel at the phone number 133.
PrimeTel "triple play" services and ISPs
Unlike the DSL Access (i-choice) platform where the user subscribes to the platform, to the ISP, to Digital TV and for a phone line separately, in the case of the PrimeTel platform all of the above services are bought and paid to the ISP with a single monthly bill. PrimeTel has its own ISP but other independent ISPs utilize the Primetel platform as well.
PrimeTel ISP
The table below lists the ADSL packages offered by PrimeTel. The costs indicated below are all inclusive and include the rental of the phone line(s), the fee for the PrimeTel platform as well as the fee for the ISP.
| Package Name | Max Speed Down/Up | Prime TV | Deposit | Monthly Fee |
|---|---|---|---|---|
| PrimeHome 2 | 2Mbps / 512Kbps | yes | €42,71 | €49 |
| PrimeHome 4 | 4Mbps / 512Kbps | yes | €42,71 | €55 |
| PrimeHome 6 | 6Mbps / 768Kbps | yes | €42,71 | €60 |
| PrimeHome 8 | 8Mbps / 768Kbps | yes | €42,71 | €69 |
| PrimeHome 24 | 24Mbps / 768Kbps | yes | €42,71 | €84 |
| PrimeNet 4 | 4Mbps / 512Kbps | no | €42,71 | €39 |
| PrimeNet 6 | 6Mbps / 768Kbps | no | €42,71 | €49 |
| PrimeNet 8 | 8Mbps / 768Kbps | no | €42,71 | €59 |
| PrimeNet 24 | 24Mbps / 768Kbps | no | €42,71 | €74 |
The PrimeHome and PrimeNet packages come with free WiFi.
Static IP option - €1.97 Οne off payment - €5.75 / Month
Telephone line - €100.21 Οne off payment (only if you do not already have a phone line)
PrimeTV (Digital TV)
A Digital TV option which includes most local and several international channels as well as a games is available on the PrimeTel platform. Video on Demand and Premium Channels are also available at extra cost.
Pros and Cons of the PrimeTel platform
Pros:
- Only one bill to pay
- High Speeds
Cons:
- A yearly contract with PrimeTel is required
- Not very wide coverage
- If you already have a CYTA phone line you will need to switch to PrimeTel which can take a couple of weeks
PRIMETEL NET USER REVIEWS
If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.
If your review is based on past experiences please include the time period you have been using PrimeTel.
Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.
Don't forget to cast your vote with your rating for PrimeTel.
review page: 1 2 [3] 4 5 ... 7
reviewer: constantinosm
august 29 2009 12:34pm
Thank u for your welcoming!
I am not working for them i am just a satisfied client!!!
reviewer: mariost
november 05 2009 11:36am
The worst provider by far. And i've checked them all, believe me. The only one i havent test is netway, but now that they own it, thanks but no thanks.
line quality: 5/100
custome care: 0/100
honesty: 0/100
Mr. Stefanou, you've earned enough from us, i think its time to go back to selling your boose....
reviewer: vikum22
december 14 2009 04:57pm
I am using prime tell for a years now, and I always have a Bad Experienced,
1. I have a 4Mbs Line but it never ever see this speed and it going down to very low speed , i call manytime to technicle support they said they are upgrading the network in these month and it will be slow...!
My question is Why I pay for 4mb and use less than 750kbs bandwidth ?
2. i know all other people have a same problem but individual y they thing it's happen only for them ..!
so they keep silence ..... in this way
3. primetell still make a promotion for getting more subscribers, with free Offers LCD or Laptop , but real thing is they sign a Two year contract .... so ....
if subscriber have a problem with speed or someting else they cant disconnect the line , if somebody need to do so have to pay two years monthly charges at one time about (1300Euro) so thats cool Mafia Business Idea , ha ha...
4. 06 November 2009 PrimeTel nominated for the InBusiness Awards 2009 they still growing mafia concept so all the people keep mouth shut!!! 
5 leggaly Cyprus telecomminication commition or Ministry of Consumers must take Action to stop this kind of a bad behavirs in industry.
so they must maintain at least minimum (QoS) Quality of Service......
PrimeTel nominated for the InBusiness Awards 2009 
Mafia
reviewer: efrem
december 17 2009 01:33pm
I thing the award should went to Cablenet.
reviewer: slog
january 02 2010 07:57am
From January 1st 2010, PrimeTel will double it's internet speeds automatically with no additional charge. If for example your internet speed is at 300Kbps, it will be increased to 1Mbps, 750Kbps to 2Mbps, 1Mbps to 3Mbps, 2 Mbps to 4 Mbps and 4Mbps to 8Mbps, automatically and with no procedures!
Today is 2ed of January and speed hasn't changed. I still have 4 mb connection instead of promised 8mb and upstream is suppose to be 512 but here is only 256. 
reviewer: st3lios
january 02 2010 09:30am
Today is 2ed of January and speed hasn't changed. I still have 4 mb connection instead of promised 8mb and upstream is suppose to be 512 but here is only 256.
You are using DSL technology so distance is a limit. Does your modem locks at a speed above 8Mbps so you can get 8Mbps internet service?
Only their Tech Support can tell you that. Call them.
reviewer: slog
january 02 2010 10:56am
thanks for the respond.
will try
reviewer: dekyprio
january 10 2010 06:36am
hey you guys of primtel..can some one post the ping to san francisco from speed test.or even better from ping test and post us the rateings.
reviewer: slog
january 13 2010 09:34am
reviewer: np
february 01 2010 08:32am
After three 40-min long visits to their Nicosia HQ I managed to get a broadband internet contact with primetel. Having spend 10 years in UK and US, I would rate these guys with 3 out of 10 on customer service alone. If only they could spend some money on training their personnel, or hiring people with some skills, instead of their fancy advertising campaign they would have been far better. Why on earth it takes 15 working days, that's three weeks, to get a connection. Billing allover the place, hidden charges everywhere and lots of delays. They've even charged me a fee for printed billing whist I am getting my invoices by email.
I would avoid them if I could, but there's very little if any serious competition around. Sales persons are incredibly oblivious of the technology they use, argumentation ludicrous (just stand on the queue to hear what they are telling unsuspected customers who are not familiar with internet communications.
To sum it up, this is another example of the golden rule of the Cyprus market:
"NO COMPETITION => NO QUALITY OF SERVICE"