ADSL NETWORK / ADSL PLATFORM / INTERNET SERVICE PROVIDER

PrimeTel ADSL

company:PrimeTel Ltd
website:www.primetel.com.cy
support email:info@primehome.com
support phone:133
user rating:
 
PRIMETEL

PrimeTel is a relatively new player in the telecommunications sector of Cyprus. It is currently the main competitor of the semi-state owned CYTA.

PrimeTel platform coverage

Primetel has partnered with Electricity Authority of Cyprus (EAC) to create a fiber optic network that is currently utilized by their ADSL2+ platform. At the moment the PrimeTel platform coverage is limited to the urban centers and a few suburban areas. To find out whether your establishment is covered by PrimeTel you can enter your telephone number in a form at the PtimeTel website or you can call PrimeTel at the phone number 133.

PrimeTel "triple play" services and ISPs

Unlike the DSL Access (i-choice) platform where the user subscribes to the platform, to the ISP, to Digital TV and for a phone line separately, in the case of the PrimeTel platform all of the above services are bought and paid to the ISP with a single monthly bill. PrimeTel has its own ISP but other independent ISPs utilize the Primetel platform as well.

PrimeTel ISP

The table below lists the ADSL packages offered by PrimeTel. The costs indicated below are all inclusive and include the rental of the phone line(s), the fee for the PrimeTel platform as well as the fee for the ISP.

PrimeTel packages overview
Package Name Max Speed Down/Up Prime TV Deposit Monthly Fee
PrimeHome 2 2Mbps / 512Kbps yes €42,71 49
PrimeHome 4 4Mbps / 512Kbps yes €42,71 55
PrimeHome 6 6Mbps / 768Kbps yes €42,71 60
PrimeHome 8 8Mbps / 768Kbps yes €42,71 69
PrimeHome 24 24Mbps / 768Kbps yes €42,71 84
PrimeNet 4 4Mbps / 512Kbps no €42,71 39
PrimeNet 6 6Mbps / 768Kbps no €42,71 49
PrimeNet 8 8Mbps / 768Kbps no €42,71 €59
PrimeNet 24 24Mbps / 768Kbps no €42,71 74

The PrimeHome and PrimeNet packages come with free WiFi.

Static IP option - €1.97 Οne off payment - €5.75 / Month

Telephone line - €100.21 Οne off payment (only if you do not already have a phone line)

PrimeTV (Digital TV)

A Digital TV option which includes most local and several international channels as well as a games is available on the PrimeTel platform. Video on Demand and Premium Channels are also available at extra cost.

Pros and Cons of the PrimeTel platform

Pros:

  • Only one bill to pay
  • High Speeds

Cons:

  • A yearly contract with PrimeTel is required
  • Not very wide coverage
  • If you already have a CYTA phone line you will need to switch to PrimeTel which can take a couple of weeks

PRIMETEL NET USER REVIEWS

If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using PrimeTel.

Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.

Don't forget to cast your vote with your rating for PrimeTel.

write a review

 

User Rating: 2.68 out of 5 after 28 votes

review page: 1 [2] 3 4 ... 7

reviewer: Labarum

I have had the opportunity to use a Primetel 2M connection for the past few weeks.

It is never as fast as my UK cable connection. At busy times the speed to London can be as low as 500K, or even less.

Primetel has been recruiting customers aggressively recently - can their infrastructure keep up?

Are links off island slow no matter what ISP or platform is used?

As the last poster has said usage can be limited, even if Primetel hide the fact. They should declare their shaping policy so customers can work within it. They should openly dclare their policy so the customer knows what he is buying, otherwise its like buying a pork chop at a fixed price without being told how big it is!

I guess other providers are no better.

11

reviewer: vikum22

Primetell now going to control of the custermar  bandwidth 
I have a 2 MB Broadband line with Primetll.
if i download something bigger than 500MB after few hours 2MB download speed going to 40kbs doan and  upload 150kbps i cant belive this , They are not maintain a minimum telecommunication regulation also "Quality of Service (QoS)"

I report every week few time to Primetell technical support but only answer is They are they going to report to technician... to resold this problem.. after 15Hour agin i can see the 2mb line , but if i download something , problem is repeat.

it's that mean they are control the custermer bandwith
It is illigle..

12

reviewer: efrem

for fucks sake. not even cyta has those policies

13

reviewer: mm997

Compared to other services Primetel is the worst. The programs used to freeze all the time and you had to restart, technical support takes for ages. Avoid this service

14

reviewer: mm997

The rules and regulations cover the company in all aspects, but they do not care about the customer at all...
read the follow from theit terms and conditions
2.13      In case that the Customer requests that the provision of the Service be transferred to premises other than the Premises such transfer shall be at the discretion of the Company subject also to clause 2.4, and .....

We were their customers for severlas months and we had to move from the apartment. We notified them that we were moving and we needed the service to be transfered to our new home. They told us that the area was not covered from their service and we could keep the hardware cause soon they will offer the service to the area.
It was only after some months some guy called to pick up their equipment and we told him to call next week and come and pick it up. They never called up to arrange for a different time, instead we received a call by a lawyer that we had been sued for their equipment. Now we have to pay the remaining of the contract we made with them and the lawyers fees which are double. These guys have no respect for their clients, its just the color of money for them, and they will tell you they did their best, just work there, and its the company's policy. Well the company is made up of people and they showed how much they care for their customers
cheers

15

reviewer: efrem

horrible news and unprofessional character once again from primetel. A friend of mine got messages on his mobile each end of the month and if he delays one or two days to pay they disconnect his connection and make his pay fees for reconnection. And that happens once every while because he can't  pay the fees in such a short notice

16

reviewer: e3eli3h

I won't write about my experience with primetel as it angers me to no end when I think about it.

I'll just highly advise against it.

Take it from someone who works with all of them since before primetel came.

17

reviewer: v3r5u5

unfortunately there is no way to set up any kind of server if you are connected with primetel. their router asks for a username and a password and they have no clue what is going on. they even hang the phone up to me while trying to explain what the problem was. Angry

changing from primetel right away!

18

reviewer: constantinosm

I have for 3 years now Primetel Triple play with out a single problem!
The last 2 years they moved me to another station near my home and offered me a second Prime TV box.I have great Telephone quality, fast and stable Internet, and amazing clear TV.Also i have the package with NOVA with out a satellite dish!

The price is good for Cyprus standards and i am waiting to give me a  higher internet connection.

How we managed all those years with out Primetel?!!!

     

19

reviewer: georget

I have for 3 years now Primetel Triple play with out a single problem!
The last 2 years they moved me to another station near my home and offered me a second Prime TV box.I have great Telephone quality, fast and stable Internet, and amazing clear TV.Also i have the package with NOVA with out a satellite dish!

The price is good for Cyprus standards and i am waiting to give me a  higher internet connection.

How we managed all those years with out Primetel?!!!

     

Are you working for them?



I Am Just Kidding! Cheesy Grin
Welcome to the Forum!

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