PrimeTel ADSL
| company: | PrimeTel Ltd |
|---|---|
| website: | www.primetel.com.cy |
| support email: | info@primehome.com |
| support phone: | 133 |
| user rating: |
PrimeTel is a relatively new player in the telecommunications sector of Cyprus. It is currently the main competitor of the semi-state owned CYTA.
PrimeTel platform coverage
Primetel has partnered with Electricity Authority of Cyprus (EAC) to create a fiber optic network that is currently utilized by their ADSL2+ platform. At the moment the PrimeTel platform coverage is limited to the urban centers and a few suburban areas. To find out whether your establishment is covered by PrimeTel you can enter your telephone number in a form at the PtimeTel website or you can call PrimeTel at the phone number 133.
PrimeTel "triple play" services and ISPs
Unlike the DSL Access (i-choice) platform where the user subscribes to the platform, to the ISP, to Digital TV and for a phone line separately, in the case of the PrimeTel platform all of the above services are bought and paid to the ISP with a single monthly bill. PrimeTel has its own ISP but other independent ISPs utilize the Primetel platform as well.
PrimeTel ISP
The table below lists the ADSL packages offered by PrimeTel. The costs indicated below are all inclusive and include the rental of the phone line(s), the fee for the PrimeTel platform as well as the fee for the ISP.
| Package Name | Max Speed Down/Up | Prime TV | Deposit | Monthly Fee |
|---|---|---|---|---|
| PrimeHome 2 | 2Mbps / 512Kbps | yes | €42,71 | €49 |
| PrimeHome 4 | 4Mbps / 512Kbps | yes | €42,71 | €55 |
| PrimeHome 6 | 6Mbps / 768Kbps | yes | €42,71 | €60 |
| PrimeHome 8 | 8Mbps / 768Kbps | yes | €42,71 | €69 |
| PrimeHome 24 | 24Mbps / 768Kbps | yes | €42,71 | €84 |
| PrimeNet 4 | 4Mbps / 512Kbps | no | €42,71 | €39 |
| PrimeNet 6 | 6Mbps / 768Kbps | no | €42,71 | €49 |
| PrimeNet 8 | 8Mbps / 768Kbps | no | €42,71 | €59 |
| PrimeNet 24 | 24Mbps / 768Kbps | no | €42,71 | €74 |
The PrimeHome and PrimeNet packages come with free WiFi.
Static IP option - €1.97 Οne off payment - €5.75 / Month
Telephone line - €100.21 Οne off payment (only if you do not already have a phone line)
PrimeTV (Digital TV)
A Digital TV option which includes most local and several international channels as well as a games is available on the PrimeTel platform. Video on Demand and Premium Channels are also available at extra cost.
Pros and Cons of the PrimeTel platform
Pros:
- Only one bill to pay
- High Speeds
Cons:
- A yearly contract with PrimeTel is required
- Not very wide coverage
- If you already have a CYTA phone line you will need to switch to PrimeTel which can take a couple of weeks
PRIMETEL NET USER REVIEWS
If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.
If your review is based on past experiences please include the time period you have been using PrimeTel.
Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.
Don't forget to cast your vote with your rating for PrimeTel.
reviewer: koullis
december 30 2010 01:25am
molis ema8an tin anakinosi tis cytas ekaman ali toutoi...i cable je i prime enomisan oti en opios fkali tin pio gliori taxitita alla pou support tpt je ka8e lio provlimata
reviewer: surfer
december 30 2010 07:24am
So?? It seems Cablenet is by far the cheapest..
reviewer: surfer
december 30 2010 07:55am
http://www.cyprusbroadband.net/forum/isp-reviews/cablenet-reviews-t13.0.html;msg2143#msg2143
reviewer: Stefan
january 04 2011 06:14am
I haven't noticed any changes in the internet speed. I use to have 8 mb and i still have around 10-12 mbit/ 512kbit. Where is promised 24mbps? 
reviewer: koullis
january 04 2011 10:08am
maybe thats the max you can get from the 24mbps
reviewer: tomsweeney
january 19 2011 05:29pm
Dear Sir/madam.
I recently decided to join the world of the internet, I first looked at the ever increasing popular satellite connections but considered them somewhat insecure, I therefore settled on a fixed line connection.
On Friday 14th January 2011 I visited the Primetel offices in Paphos, what appeared to be just the right package was fully explained to me and I agreed to sign up with Primetel.
The usual request for my passport was made, this was handed over and the obligatory copy taken, I then offered to pay the required deposit using my Lakai Bank Debit Card and agreed to pay the monthly installments via a direct debit mandate at the above bank.
The assistant then requested that I return to the office with my title deeds in order that the connection could proceed, I asked if a Cypriot had to produce title deeds when requesting an internet connection only to be informed “NO THEY ARE CYPRIOTS”
I then pointed out that it was in fact a breach of European Law to treat me in a way different from the way a Cypriot would be treated, however the staff seemed totally unconcerned that they were breaking the law, probably safe in the knowledge that no such law would ever be enforced in Cyprus against a Cypriot.
At this point I cancelled my intended subscription to the Primetel network and left the premises, I have now made enquiries with a satellite ISP and will under know circumstances knowingly use any service provided by Primetel.
I would recommend all none Cypriots to boycott this company, the law may or may not be willing to take action but potential customers voting with there feet will no doubt pass a powerful message to this racist bigoted company and their employees, in particular due to the current economical climate of the Euro Zone.
Tom Sweeney
reviewer: koullis
january 20 2011 02:08am
similar thing happened to a friend of mine but with mtn because he had a british passport although he is cypriot,lives and works in cyprus , he was raised in cyprus they couldnt transfer his phone number to mtn...maybe its because these companies require a contract signed for at least 1/1.5 years i dont really know they dont want anyone foreigner to sign and then dissapear and not pay the money so they need additional info
reviewer: falconcy
january 20 2011 10:31am
I had the same thing when trying to get a connection with Cyta. It's really kinda dumb as I've had a contract mobile phone with them for yonks. I had one of the old NMT900's and was amongst their first mobile subscribers. I ended up getting it sorted through the company I work for.
reviewer: mm4
january 27 2011 02:14pm
I have been a subscriber to Primetel for 3 years and until recently found the service acceptable.
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.
reviewer: t0p3a
january 27 2011 02:38pm
However, ever since their double speed upgrade for free, my internet speed is LOWER than prior to the "upgrade". Numerous phone calls have resulted in no improvement, after more than 2 months of calling customer service. I was told that I seem to use the internet alot and suspect that they are deliberately slowing my internet connection, but they still charge me for the faster line service. Primetel's service is what I would consider very poor.
The regulation of internet services in Cyprus is also poor and there needs to be an independent monitoring and complaints office.
+1 i have the same problem since so called "double speeds upgrade" everything seems so much slower than before the upgrade ,download,youtube i think they are throttling the http traffic allot soon you will see them throttling and the torrent traffic , I've also contacted primetel and they told me they will call me next day and send me a technician to check why my connection its so slow but they never called back
we need to boycott them