PrimeTel ADSL

company:PrimeTel Ltd
support phone:133
user rating:

PrimeTel is a relatively new player in the telecommunications sector of Cyprus. It is currently the main competitor of the semi-state owned CYTA.

PrimeTel platform coverage

Primetel has partnered with Electricity Authority of Cyprus (EAC) to create a fiber optic network that is currently utilized by their ADSL2+ platform. At the moment the PrimeTel platform coverage is limited to the urban centers and a few suburban areas. To find out whether your establishment is covered by PrimeTel you can enter your telephone number in a form at the PtimeTel website or you can call PrimeTel at the phone number 133.

PrimeTel "triple play" services and ISPs

Unlike the DSL Access (i-choice) platform where the user subscribes to the platform, to the ISP, to Digital TV and for a phone line separately, in the case of the PrimeTel platform all of the above services are bought and paid to the ISP with a single monthly bill. PrimeTel has its own ISP but other independent ISPs utilize the Primetel platform as well.

PrimeTel ISP

The table below lists the ADSL packages offered by PrimeTel. The costs indicated below are all inclusive and include the rental of the phone line(s), the fee for the PrimeTel platform as well as the fee for the ISP.

PrimeTel packages overview
Package Name Max Speed Down/Up Prime TV Deposit Monthly Fee
PrimeHome 2 2Mbps / 512Kbps yes €42,71 49
PrimeHome 4 4Mbps / 512Kbps yes €42,71 55
PrimeHome 6 6Mbps / 768Kbps yes €42,71 60
PrimeHome 8 8Mbps / 768Kbps yes €42,71 69
PrimeHome 24 24Mbps / 768Kbps yes €42,71 84
PrimeNet 4 4Mbps / 512Kbps no €42,71 39
PrimeNet 6 6Mbps / 768Kbps no €42,71 49
PrimeNet 8 8Mbps / 768Kbps no €42,71 €59
PrimeNet 24 24Mbps / 768Kbps no €42,71 74

The PrimeHome and PrimeNet packages come with free WiFi.

Static IP option - €1.97 Οne off payment - €5.75 / Month

Telephone line - €100.21 Οne off payment (only if you do not already have a phone line)

PrimeTV (Digital TV)

A Digital TV option which includes most local and several international channels as well as a games is available on the PrimeTel platform. Video on Demand and Premium Channels are also available at extra cost.

Pros and Cons of the PrimeTel platform


  • Only one bill to pay
  • High Speeds


  • A yearly contract with PrimeTel is required
  • Not very wide coverage
  • If you already have a CYTA phone line you will need to switch to PrimeTel which can take a couple of weeks


If you have tried the broadband services of PrimeTel please write a review about your positive and/or negative experiences.

If your review is based on past experiences please include the time period you have been using PrimeTel.

Please post reviews about PrimeTel only, and not about any other ISP or service. However feel free to compare PrimeTel with other companies offering similar products.

Don't forget to cast your vote with your rating for PrimeTel.

write a review


User Rating: 2.68 out of 5 after 28 votes

review page: 1 2 3 [4] 5 6 7

reviewer: slog

upload speed is just ridiculous 40kb


reviewer: slog

upload speed jumping back n forth from 40kb to 500kb. nice


reviewer: drgood_


i'm costumer of primetel 3 months the costumer service suck, they are to lyers, but the make me one big error i pay only for 1mbps and i have almost 7mbps how it is possible i dont't know and i don't care but like this errors...

 Grin Grin Grin Grin Grin Grin Grin Grin Grin Grin


reviewer: Stefan

10% packet loss all day. they really gotta look into it or they will just start loosing their customers


reviewer: Stefan

PrimeTel/Thunderworx NOC.
ping from to your web browser at (
Please visit for more information and online utilities.

To perform a ping from, enter the desired target host.domain (e.g. or Internet address (e.g. in the box below:
Enter target name or address: then push 'Enter' key.

PING ( from : 56(84) bytes of data.
64 bytes from icmp_seq=0 ttl=60 time=25.925 msec
64 bytes from icmp_seq=1 ttl=60 time=60.253 msec
64 bytes from icmp_seq=2 ttl=60 time=11.542 msec
64 bytes from icmp_seq=3 ttl=60 time=10.369 msec
64 bytes from icmp_seq=4 ttl=60 time=10.437 msec
64 bytes from icmp_seq=5 ttl=60 time=25.162 msec
64 bytes from icmp_seq=6 ttl=60 time=11.745 msec
64 bytes from icmp_seq=7 ttl=60 time=23.722 msec
64 bytes from icmp_seq=10 ttl=60 time=9.206 msec
64 bytes from icmp_seq=11 ttl=60 time=9.341 msec
64 bytes from icmp_seq=12 ttl=60 time=59.983 msec
64 bytes from icmp_seq=13 ttl=60 time=9.679 msec
64 bytes from icmp_seq=14 ttl=60 time=1.890 msec
64 bytes from icmp_seq=15 ttl=60 time=25.270 msec
64 bytes from icmp_seq=18 ttl=60 time=2.203 msec
64 bytes from icmp_seq=19 ttl=60 time=8.698 msec
64 bytes from icmp_seq=20 ttl=60 time=9.830 msec
64 bytes from icmp_seq=21 ttl=60 time=11.417 msec
64 bytes from icmp_seq=22 ttl=60 time=8.887 msec
64 bytes from icmp_seq=23 ttl=60 time=12.452 msec

--- ping statistics ---
24 packets transmitted, 20 packets received, 16% packet loss
round-trip min/avg/max/mdev = 1.890/17.400/60.253/15.776 ms


reviewer: alex1588

as i have read all the comments, i see that 99% of them are negative. of course people will have problems. i have primetel and i have no problems at all. i had cyta and i had to restart the modem all the time, i paid for 1mbps ang got maximum 600kbps. at primetel i pay for 2 mbps and never got lower than that! i believe that everyone says that primetel is not good because people only listen to negative comments. no one looks at the positive ones. of course people will have problems, there is no way u can have 30000+ clients and have all of them satisfied. I am just a satisfied customer telling my opinion about my provider. i think that more people are satisfied than dissatisfied but mostly dissatisfied people look for forums to tell their opinion!

thank you! Smiley


reviewer: panathas13


reviewer: pissa

akouse kanenas pote diplasiazoun tes taxitites k stin primetel?

Eimai kainourgios sindromitis k pragmatika entiposiastika apo tin eksipiretisi tous. Polla anoteri apo tis cablenet. H alithia einai efia apo cablenet epidi metakomisa alla an diplasiasei tes taxitites i primetel sintoma tote en tha to metanioswn pou afisa piso tin cablenet. An den tis diplasiasei sintoma omos tote en na exw metaniosei polla :/ Giati kalitera 10mbit me kaki eksipiretisi para 4mbit me kali eksipiretisi.

To kako exoun klidomeno router k en se afinoun oute SSID na allakseis oute to password tou Wi-Fi. Giati edialeksan na kamoun etsi prama en borw na skeftw. An exeis omos ena extra router diko sou to xrisimopias ekino k en exei provlima.


reviewer: georget

Αφού τώρα εν να τις διπλασιάσει και η Cyta εν νομίζω να μην τον κάνει και η Primetel.


reviewer: koullis

karterun tin cyta na dun je tis times je meta na kamun je tutoi


review page: 1 2 3 [4] 5 6 7